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KEUSH
KSENIIA

PROFILE
[open contact info](look above in the "contact info" section) Hello, my name is Kseniia. I am a customer support
specialist with experience assisting English- and German-
[open contact info](look above in the "contact info" section)
speaking customers. My background in both customer
support and language tutoring has helped me develop
Kyiv
strong communication, problem-solving, and interpersonal
skills. I enjoy helping people, finding solutions, and creating
positive customer experiences.

EXPERIENCE
EDUCATION
GERMAN AND ENGLISH TUTOR - 2 YEARS
I worked for 2 years as an English and German tutor,
KNLU teaching students of different ages, language levels, and
Bachelor in German and backgrounds both online and in language schools. This
English philology experience strengthened my adaptability,
2022 - 2025 (unfinished) communication skills, empathy, and ability to connect
with people. Working with children in classroom settings
GOETHE-ZERTIFIKAT also helped me develop patience, stress resilience, and
the ability to perform effectively under pressure.
German Language
B2/C1 CUSTOMER SUPPORT REPRESENTATIVE - 6 MONTHS
2022 I gained 6 months of customer support experience across
BRITISH COUNCIL two companies. In my first role, I assisted German- and
Ukrainian-speaking customers with utility,
EnglishScore Core Skills
telecommunications, and insurance inquiries via phone
Test and email. In my second role, I supported users of a
C1 subscription-based app, handling subscription changes,
2026 refunds, login issues, bug reports, and social media
interactions. These roles strengthened my communication,
SKILLS problem-solving, and multitasking skills, while giving me
Customer support hands-on experience with Zendesk and Solidgate.

by phone and
email LANGUAGES
Knowledge of
UKRAINIAN – NATIVE LANGUAGE
Zendesk and
GERMAN – B2/C1
Solidgate
ENGLISH – C1
Troubleshooting
and Bug Reporting
CRM knowledge
Meta comments
moderation
 Kseniia Keush

has achieved CEFR C1 in the EnglishScore Core Skills test

585
Grammar 579 Vocabulary 579Reading 569 Listening 599

CEFR C1 Advanced
Valid from 14 Feb 2026

Use code b85197015b9dat englishscore.com/verify
 b85197015b9d

585

Pre-A1 A1 A2 B1 B2 C1

understand extended speech even when the structure is complicated and opinions, topics and relationships are
implied rather than signalled explicitly;
understand long and complex factual and literary texts, as well as specialised articles and longer technical
instructions from a variety of fields;
interact fluently and spontaneously, using language flexibly and effectively for social and professional purposes,
including the formulation of complex ideas and opinions which can be skilfully linked to those of other speakers;
address and discuss complex subjects using a variety of idiomatic expressions and complex structures to
integrate subthemes, develop particular points and offer appropriate conclusions.