Ukraine's #1 job service
Ольга
Customer support representative
- Considering positions:
- Customer support representative, акаунт-менеджер, менеджер підтримки користувачів, спеціаліст підтримки користувачів
- Age:
- 28 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmailLinkedIn
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/15814114/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Olha Tverdokhlib | Remote
| English C1 | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
About Me
Customer support specialist with over 2 years of hands-on experience in chat and email-based support. Strong communication skills, problem-solving abilities, and a customer-first approach. Comfortable working in fast-paced SaaS and digital product environments. Quick learner, team player, and ready for remote challenges.
Work Experience
Customer Support Specialist
PayPro | 2025 – Present
• Respond to customer inquiries via email and live chat, focusing on clarity and empathy.
• Troubleshoot account and technical issues (login, access, subscriptions, payments)
• Provide product information and guide users through website functionality
• Collaborate with tech and dev teams to escalate and resolve complex cases
• Gather feedback and contribute to service quality improvements
Customer Support Specialist
DiveBooker.com | March 2024 – November 2024
• Help with dive trip bookings, changes, and payments
• Coordinate with dive centers and handle booking details
• Provide clear, friendly, and fast support before and during trips
• Update CRM records and report common issues or feedback
• Ensure a smooth experience for divers worldwide
Travel Manager
Coral Travel | 2019 – 2022
• Assisted clients with full travel planning: flights, hotels, insurance, activities
• Provided expert advice and tailored packages based on customer needs and budget
• Handled bookings, documents, and coordinated logistics
Certification
Customer Support Fundamentals - Udemy (2025)
Learned core support practices: dealing with clients via chat & email, ticketing systems, conflict resolution, empathy.
Business Assistant Internship (Certificate) — Core (part of FRACTAL), 2025.
Recommendation
“Olha demonstrated exceptional professionalism, organizational skills, and dedication, which significantly contributed to the success of our project. Her ability to work in a team, manage time effectively, and solve complex challenges made her a valuable member of our team.” - Yeva Berezhna, Senior Researcher.
Nobr.agency / National Aviation University
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
| English C1 | [
About Me
Customer support specialist with over 2 years of hands-on experience in chat and email-based support. Strong communication skills, problem-solving abilities, and a customer-first approach. Comfortable working in fast-paced SaaS and digital product environments. Quick learner, team player, and ready for remote challenges.
Work Experience
Customer Support Specialist
PayPro | 2025 – Present
• Respond to customer inquiries via email and live chat, focusing on clarity and empathy.
• Troubleshoot account and technical issues (login, access, subscriptions, payments)
• Provide product information and guide users through website functionality
• Collaborate with tech and dev teams to escalate and resolve complex cases
• Gather feedback and contribute to service quality improvements
Customer Support Specialist
DiveBooker.com | March 2024 – November 2024
• Help with dive trip bookings, changes, and payments
• Coordinate with dive centers and handle booking details
• Provide clear, friendly, and fast support before and during trips
• Update CRM records and report common issues or feedback
• Ensure a smooth experience for divers worldwide
Travel Manager
Coral Travel | 2019 – 2022
• Assisted clients with full travel planning: flights, hotels, insurance, activities
• Provided expert advice and tailored packages based on customer needs and budget
• Handled bookings, documents, and coordinated logistics
Certification
Customer Support Fundamentals - Udemy (2025)
Learned core support practices: dealing with clients via chat & email, ticketing systems, conflict resolution, empathy.
Business Assistant Internship (Certificate) — Core (part of FRACTAL), 2025.
Recommendation
“Olha demonstrated exceptional professionalism, organizational skills, and dedication, which significantly contributed to the success of our project. Her ability to work in a team, manage time effectively, and solve complex challenges made her a valuable member of our team.” - Yeva Berezhna, Senior Researcher.
Nobr.agency / National Aviation University
[
Similar candidates
-
Customer support representative
30000 UAH, Remote, Zhytomyr -
Customer support representative
40000 UAH, Remote -
Customer support specialist
Remote -
Customer support specialist
Remote -
Customer support representative
Remote -
Customer support representative
Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/15814114/