Resume from December 11, 2019 PRO

Osadchyi Vitalii

Account, Project manager, 22 000 UAH

Full-time.

Age:
32 years
City:
Kyiv

Contact information

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Work experience

Sales Support Specialist

from 08.2019 to 10.2019 (2 months)
MGID, Kyiv (Internet marketing)

• Native advertisement platform client support;
• B2B, B2C;
• International market (Europe, Africa, South-East Asia);
• communication and negotiation with the registered or potential counterparts in order to make cooperation;
• explanation of the platform, client assistance, their advertisement campaigns setup.

Project Manager / Export Consultant

from 12.2018 to 07.2019 (7 months)
Sales Capital (Swiss Consulting), Kyiv (Consulting)

• Ukrainian goods export facilitation;
• B2B;
• English-speaking market (Scandinavia, Romania, Czech and Slovak Republics, the PRC and HK);
• foreign markets research and analysis in bound with an analyst;
• lead generation (search of potential counterparts for our clients – retailers, distributors and importers in a designated region);
• communication and negotiation with the potential counterparts in order to make cooperation;
• making reports and consulting clients about the local situation and goods expectations in the designated region;
Quit reason: disagreement with business practices, non-compliance by employer.

Account / Support Manager

from 01.2018 to 09.2018 (8 months)
Ikajo, Kyiv (IT, Payment system)

• B2B;
• English-speaking market;
• convert leads into sales; ensure high quality interaction with potential clients;
• work closely with customers, find the best payment options and prices;
• communicate directly with merchants, prepare documents to close deals, answer all questions and support requests;
• work closely with internal sales, integration, risk teams to be sure that merchant has all necessary information;
• maintain close relationship with existing merchants, provide them with any support they need to help them reach their monetary goals;
• maintain a systematic communication flow with new and existing clients of various seniorities and roles at high level to understand the clients’ needs and interests and to ensure they receive the top level service satisfaction;
• generating and retaining clients and following up on clients matters;
• client-related administration;
• assisting compliance with the processing of Know-Your-Client and Company documentation.
Quit reason: no growing possibility.

Account manager/Financial consultant

from 01.2013 to 02.2017 (4 years 1 month)
RoboForex, Kyiv (Forex)

• B2C;
• English-speaking market (South-East Asia, Africa, Western Europe, Caribbean islands)
• convert leads into sales; ensure high quality interaction with potential clients;
• maintain a systematic communication flow with new and existing clients of various seniorities and roles at high level to understand the clients’ needs and interests and to ensure they receive the top level service satisfaction;
• generating and retaining clients and following up on clients matters;
• client-related administration and account opening;
• assisting compliance with the processing of Know-Your-Client documentation;
• keep updated with product and market evolutions, identify business opportunities, potential clients and VIP customers and negotiate in order to create profitable account and broaden the services;
• maintain open communication with desk head to raise any deal or team related issues and fulfill firm notification requirements.
Accomplishments:
• Best sales manager of the month (several times per year since 2013)
Quit reason: no growing possibility.

Supply planner

from 02.2012 to 06.2012 (4 months)
IKEA, Kyiv (Furniture manufacturing; supply chains)

• B2B;
• English- and Ukrainian-speaking markets;
Responsible for the supply chain of products and ensuring their availability in the stores:
• working on price development in the part of logistic cost;
• providing the IKEA suppliers with relevant information and methodological guidance;
• ensuring the quality of delivery information;
• working to prevent deviations from goals;
• running Supply Chain trainings for the suppliers;
• follow-up, analyze and take actions to continuously improve supplier’s performance.
Quit reason: temporary work contract.

Freelance translator

from 12.2010 to 02.2014 (3 years 2 months)
TV channel Ukraine, Kyiv (TV; media)

TV programms and series translation from English to Ukrainian.

Tourism manager

from 10.2008 to 02.2011 (2 years 4 months)
Olymp Travel LTD, Kyiv (Tourism)

• B2B;
• English- and Ukrainian-speaking markets;
Maintenance of the whole sales cycle:
• negotiations with customers, work with potential clients, business correspondence, expense calculations, planning, creation of new tours etc.;
• financial reports;
• marketing research;
• trainee management and supervision.
Quit reason: no growing possibility.

Sales assistant / merchandiser

from 04.2008 to 09.2008 (5 months)
Pepsi, Kill Devil Hills, USA (FMCG)

Work and Travel-2008 student exchange program of the Department of State.
Provision of an appropriate product representation in trade networks and customer assistance:
• merchandise store shelving, coolers and displays with Pepsi products in accounts assigned by supervisor;
• utilize promotional material (signs, banners) in accounts;
• keep back room stock in neat and orderly condition;
• communicate sales results to store and Pepsi management;
• build customer relationships at store level.
Quit reason: temporary work contract.

Loan Administration Specialist / Account manager

from 01.2006 to 04.2008 (2 years 3 months)
UniCreditBank, Kyiv (Banking)

• B2B;
• transactions, control and coordination of payments in B2 system;
• creation of reports (monthly and ad hoc) and references;
• conduct proper document flow for all the transactions;
• management of customers’ credit cases, etc.
Quit reason: Work and Travel-2008 participation.


Education

Ukrainian State University of Finance and International Trade

Economics and Enterprise (major: International Economics)., Kyiv
Higher, from 09.2005 to 07.2010 (4 years 10 months)

Master's degree in Economics.


Additional education

  • Optek (Active sales) (December-2011, 1 month)
  • Forex market (February-2013, 1 month)
  • Telemarketing and financial markets (May-2013, 1 month)
  • Sales strategies, clients’ behavior (June-2015, 1 month)
  • Payment systems (January-2018, 1 month)
  • Compliance procedures (April-2018, 1 month)

Professional and other skills

Computer skills
Advanced PC user. Work with CRMs, B2 (Banking), Bitrix, Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.), graphic editors, file converters, other office and utility programs


Language proficiencies

  • English — advanced
  • Russian — fluent
  • Ukrainian — fluent
  • Italian — beginner
  • French — beginner
  • German — beginner
  • Polish — beginner
  • Spanish — beginner

References

  • Malin Ahlbeck
    Admin & HR Manager, IKEA, +38 050 450 01 40, malin.ahlbeck@ikea.com
  • Marina Dultseva
    HR, Ikajo PSP, +380504111102
  • Oleh Raskin
    Marketing director, Olymp Travel, +380674023447
  • Pavlo Nakonechnyi
    Team lead, RoboForex, +380639918776

Additional information

Areas of Expertise / Skills
• Experienced customer service professional
• Valuable support skills
• Dedicated team player
• Independent thinker
• Intercultural communication
• Active problem solver
• Strong interpersonal skills
• Influential motivator
• Advanced ENG + bilingual (RUS+UKR)
• Patient optimizer
• Energetic Risk management
• Time management

Personal Interests
Reading (history, politics, economics, culture and language studies), sport (fitness, cycling and swimming), numismatics, trips etc.


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