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Ifeoluwa
Customer support representative
- Considering positions:
- Customer support representative, Customer service manager, Head of customer support
- Age:
- 28 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmail
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You can get this candidate's contact information from https://www.work.ua/resumes/16570942/
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IFEOLUWA OKUNLOLA
Kyiv, Ukraine
✉ [open contact info ](look above in the "contact info" section) | 📞 [open contact info ](look above in the "contact info" section) | 💬 Telegram: @fexeay
Open to Remote Work – Ukraine / EU
Customer Support Specialist (Remote)
PROFILE
Detail-oriented Customer Support Specialist with fluent English (C2) and experience
supporting international clients in remote environments. Skilled in email, chat, and voice
support, CRM ticket management, and issue resolution. Known for professionalism,
adaptability, and consistently delivering high customer satisfaction in fast-paced settings.
CORE COMPETENCIES
Customer Support (Email, Chat & Customer Satisfaction & Retention
Voice) Documentation & Record
Remote Client Communication Accuracy
CRM Platforms (Zendesk, Problem Solving & Analytical
Salesforce) Thinking
Issue Resolution & Escalation Time Management & Multitasking
Handling Remote Work Discipline
WORK EXPERIENCE
Customer Support Specialist – Yellow Card (Remote) | 2023 – 2025
Handled inbound and outbound customer communications via email, chat, and CRM
systems
Assisted customers with product, billing, order, and technical inquiries
Maintained accurate customer records and resolved sensitive issues professionally
Customer Support Representative – Bundle Africa (Remote) | 2020 – 2023
Resolved customer inquiries across phone, chat, and email channels
Managed CRM tickets, met service targets, and collaborated on escalations
Maintained high customer satisfaction through clear communication and empathy
EDUCATION
Bachelor of Dental Surgery (BDS) University of Ibadan | 2016 – 2024
CERTIFICATIONS
NYSC Training – Customer Service Relations
LANGUAGES
English – Professional / Fluent (C2)
Ukrainian – Reading and Writing Comprehension
WORK PREFERENCE
Remote Only
Kyiv, Ukraine
✉ [
Open to Remote Work – Ukraine / EU
Customer Support Specialist (Remote)
PROFILE
Detail-oriented Customer Support Specialist with fluent English (C2) and experience
supporting international clients in remote environments. Skilled in email, chat, and voice
support, CRM ticket management, and issue resolution. Known for professionalism,
adaptability, and consistently delivering high customer satisfaction in fast-paced settings.
CORE COMPETENCIES
Customer Support (Email, Chat & Customer Satisfaction & Retention
Voice) Documentation & Record
Remote Client Communication Accuracy
CRM Platforms (Zendesk, Problem Solving & Analytical
Salesforce) Thinking
Issue Resolution & Escalation Time Management & Multitasking
Handling Remote Work Discipline
WORK EXPERIENCE
Customer Support Specialist – Yellow Card (Remote) | 2023 – 2025
Handled inbound and outbound customer communications via email, chat, and CRM
systems
Assisted customers with product, billing, order, and technical inquiries
Maintained accurate customer records and resolved sensitive issues professionally
Customer Support Representative – Bundle Africa (Remote) | 2020 – 2023
Resolved customer inquiries across phone, chat, and email channels
Managed CRM tickets, met service targets, and collaborated on escalations
Maintained high customer satisfaction through clear communication and empathy
EDUCATION
Bachelor of Dental Surgery (BDS) University of Ibadan | 2016 – 2024
CERTIFICATIONS
NYSC Training – Customer Service Relations
LANGUAGES
English – Professional / Fluent (C2)
Ukrainian – Reading and Writing Comprehension
WORK PREFERENCE
Remote Only
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The candidate's resume is posted at https://www.work.ua/resumes/16570942/