Олена

OLENA KORSHNIAVA

CONTACT PROFILE

[open contact info](look above in the "contact info" section) I am a reliable and punctual professional with strong
attention to detail and a high sense of responsibility. I am
[open contact info](look above in the "contact info" section)
communicative, empathetic, and able to stay organized even
in fast-paced environments. I am creative, adaptable, and
SKILL AND
proactive when solving problems. I learn new tools quickly,
ABILITIES manage multiple tasks effectively, and consistently strive to
deliver high-quality results.
Visual content creation

Attention to detail
WORK EXPERIENCE

Customer Creative Specialist October 2024 - June 2025

communication Worked on creating visual content, including developing outfit
concepts and producing styled visuals using modern creative
Conflict resolution tools. Contributed to overall creative ideas and supported the
Refund & billing development of cohesive visual materials.
Customer Support Agent June 2025 - November 2025
processing
I communicated with users providing clear and timely
Problem-solving
assistance while resolving a wide range of service-related
Multitasking issues. I managed refund requests with accuracy and
transparency by maintaining strong attention to detail and
Time management
reliability. Ensured a positive user experience through
Team collaboration empathetic communication, efficient problem-solving, and the
ability to stay organized in fast-paced situations. I handled
Motivated
billing task processing with high accuracy and responsibility,
LANGUAGES ensuring all payment-related issues were resolved efficiently.

Ukrainian - Fluency EDUCATION
English - Upper-
Lviv Polytechnic National University
Intermediate
Polish - Basic Bachelor of Philology 2023 - present
German - Basic