Оксана

Oksana Yatsyshyn
Lviv, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Education
Bachelor’s Degree in Sociology
Wyższa Szkoła Zarządzania Personelem, Warsaw 2011–2015
Secondary School No. 22, Lviv 1994–2003
Languages:
English – Upper-Intermediate (B2), daily professional communication with international clients
Polish – Upper-Intermediate
Ukrainian – Native
Employment
Lead Generator
D&Z Networks Limited | 2025–Present
• Conduct outbound communication with potential clients and qualify leads
• Maintain and update CRM database
• Coordinate schedules for medical representatives
• Monitor and report on sales performance metrics
Medical Coordinator (Client Relations) Ovogene | 2025
• Manage communication with patients
• Coordinate medical services and documentation
• Maintain CRM records and patient databases
• Provide support to patients throughout the program
Medical Coordinator (International Clients) Parents Int. | 2024–2025
• Communicate with international patients via email and phone
• Coordinated documentation and appointment processes
• Maintained accurate client records in CRM systems
• Resolved client inquiries and provided ongoing support
Client Support Specialist (Medical Supplements) | 2020–2022
• Managed inbound and outbound client communication
• Managed structured client communication and maintained accurate CRM records
• Maintained detailed records of customer interactions in CRM
• Resolved client concerns in a structured and professional manner
• Consistently achieved performance targets

Skills
✔ International Client Communication
✔ CRM management
✔ Documentation & data reporting
✔ Attention to detail
✔ Process coordination
✔ Customer service
✔ Time management
✔ Microsoft Office
✔ Conflict Resolution
✔ Process Optimization
✔ Cross-functional
✔ Collaboration
Professional Summary
Client Support & Operations Specialist with experience in international communication and CRM
management. Skilled in handling English-speaking clients, coordinating processes, and
resolving inquiries in structured environments. Strong communication and organizational skills,
with a proactive and detail-oriented approach. Seeking a growth-oriented company with an
international focus.