Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18031323/

Work experience

Sales representative

from 04.2025 to now (1 year 4 months)
ALANSY Appliance Company, Jacksonville, FL, USA., Remote (Public and business services)

. Managed technician schedules across multiple locations, optimizing
routes for efficiency and resolving booking conflicts
. Served as the main point of contact between customers, technicians,
and the company
. Scheduled and confirmed appointments, including same-day bookings
. Handled customer communication (calls, emails, texts) for
updates, payments, and support
. Maintained accurate CRM records and managed customer data
and transactions
. Monitored schedules, managed time-off requests, and ensured
smooth daily operations
. Gathered data, investigated service issues, and reported key insights
to management
. Escalated major issues and ensured high customer satisfaction

Call center operator

from 01.2024 to 12.2024 (1 year)
Alorica, Remote (Consulting, accounting and auditing)

. Handled 60+ inbound and outbound customer calls weekly,
resolving issues efficiently and professionally
. Provided accurate information about products and services, ensuring
high first-call resolution (FCR)
. Assisted customers with troubleshooting and step-by-step
guidance, reducing repeat calls by 20%
. Processed orders, cancellations, refunds, and account updates
with 99% accuracy
. Maintained a positive, professional attitude and consistently met KPIs
for response time and customer satisfaction

Sales representative

from 03.2023 to 09.2023 (7 months)
Ardmor Inc, Remote, Remote (Construction, architecture, interior design)

. Prepared and issue customer estimates using the Quote
Management System.
. Followed up with leads through phone calls, text messages, and email.
. Scheduled inspections and service appointments with in house window
and door technicians.
. Collected deposits and payments from customers.
. Maintained and update customer records in the CRM system.

Customer support ( Chat & Email )

from 01.2021 to 12.2022 (2 years)
Amazon, Remote (Retail)

. Handled 40–60+ customer inquiries daily via chat and email,
maintaining 95%+ customer satisfaction (CSAT)
. Assisted customers with troubleshooting through clear,
step-by-step guidance, improving issue resolution time by 25%
and reducing repeated inquiries
. Processed orders, cancellations, refunds, and account updates with
99% accuracy
. Resolved 80%+ of issues on first contact (FCR) while meeting KPIs
for response time and service quality

Education

National Open University

Public Administration, Other countries
Higher, from 2023 to 2026 (3 years)

Additional education and certificates

Teaching English s Foreign Language

2020, 6 months
Certificate

Customer Service Certification

2022, 2 months

Virtual Assistant Training

2023, 3 months

Knowledge and skills

• Communicability
• Adaptability
• Discipline
• Online teaching
• Patience
• Teaching

Language proficiencies

English — fluent

Additional information

Versatile and results-driven professional with experience in sales, customer support, and administrative roles as a Virtual Assistant, Front Desk Officer, and Customer Care Representative. Proven ability to convert inquiries into sales, build strong client relationships, and deliver exceptional customer experiences. Skilled in communication, problem-solving, and multitasking, with a commitment to meeting targets, driving revenue, and maintaining high levels of professionalism and efficiency.