Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20290231/

Work experience

Call center operator

from 11.2025 to 07.2026 (9 months)
Habour Point, Remote (Finance, banking, and insurance)

. Handled inbound and outbound customer calls regarding insurance products, policies, and inquiries.

. Guided customers through the purchasing process, explained coverage options, and addressed questions.

. Qualified leads, identified customer needs, and recommended suitable insurance solutions.

. Handled customer objections and concerns professionally to support successful conversions.

. Followed up with prospective customers and maintained accurate customer records in the CRM.

. Assisted customers with policy-related questions, updates, and general account support.

. Maintained a high level of customer service while working toward sales and performance targets.

Customer support representative

from 10.2023 to 11.2024 (1 year 2 months)
Alorica, Remote (IT)

. Supported customers throughout the purchasing process, from product selection and inquiries to order completion and follow-up.

. Assisted customers throughout the purchasing process by understanding their needs, providing product information, and guiding them through order completion.

. Supported customers through every stage of the purchasing process, answered questions, addressed concerns, and ensured a smooth customer experience.

. Guided customers through the purchasing process, provided tailored recommendations, handled objections, and followed up to ensure successful purchases.

Customer support representative (chat & email)

from 03.2023 to 09.2023 (7 months)
Amazon, Remote (Retail)

. Handled 40–60+ customer inquiries daily via chat and email, maintaining 95%+ customer satisfaction (CSAT)

. Assisted customers with troubleshooting through clear, step-by-step guidance, improving issue resolution time by 25% and reducing repeated inquiries

. Processed orders, cancellations, refunds, and account updates with 99% accuracy

. Resolved 80%+ of issues on first contact (FCR) while meeting KPIs for response time and service quality

Support manager

from 01.2021 to 12.2022 (2 years)
General Logistics, Remote (Transportation and logistics)

. Contacted prospective customers through phone calls, SMS, and email to identify their interest in vehicle shipping services.

. Communicated with customers to understand their shipping needs and provided accurate shipping quotes through Central Dispatch.

. Prepared and sent order confirmations for customers to review and sign.

. Followed up with customers throughout the initial booking process and ensured accurate information was recorded.

. Handled approximately 50 to 100 customer calls daily while maintaining professional and effective communication.

. Secured approximately 25 booked vehicle-shipping orders within one month.

. Worked closely with the Sales Manager and supported the transition of confirmed orders to the dispatch process.

Education

National Open University

BSc Public Administration, Other countries
Higher, from 2022 to 2026 (4 years)

Additional education and certificates

Customer Relationship Management

3 months
Certificate

Knowledge and skills

• Communicability
• Adaptability
• Discipline
• Patience
• MS Excel
• Management of CRM
• Documentation management
• Organizedness
• Trello
• MS Office
• Notion
• Monday.com
• Zoho CRM
• Slack
• HubSpot

Language proficiencies

English — fluent

Additional information

Personal Qualities: Reliable, organized, proactive, adaptable, and customer focused. Strong communication and problem-solving skills with the ability to work independently and manage multiple tasks efficiently.

Achievements: Consistently worked toward customer service and sales targets, handled high volumes of customer inquiries, and successfully supported customers throughout the purchasing process.

Work Preferences: Interested in remote customer service, sales, customer support, and administrative roles. Comfortable working independently, collaborating with international teams, and adapting to flexible schedules.

Interests: Personal development, learning new technologies, customer experience, and exploring new business and digital tools.