Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/9689504/

Work experience

Administrative assistant

from 09.2025 to now (1 year)
Business & Finance Consulting (BFC), Remote (Consulting, accounting and auditing)

. Manage emails, calendars, appointments, and administrative tasks.

. Organize digital files, records, and business documents.

. Coordinate meetings, schedules, and client follow-ups.

. Prepare reports, spreadsheets, and presentations using Microsoft Office and Google Workspace

Dispatcher

from 01.2025 to 09.2025 (9 months)
General Logistics, Remote (Transportation and logistics)

. Found loads for trucks through load boards and brokers.

. Contacted brokers and negotiate rates.

. Booked loads for drivers/carriers.

. Planed routes based on pickup and delivery locations.

. Coordinated with drivers throughout the trip.

. Tracked shipments and monitor the truck’s location.

. Checked that drivers follow schedules and instructions.

. Updated customers/brokers on shipment status.

Executive assistant

from 01.2022 to 12.2024 (3 years)
Private Real Estate CEO, Remote (Real estate)

. Managed 100+ emails and administrative requests weekly, prioritizing urgent inquiries, coordinating follow-ups, and maintaining timely, professional communication with clients and team members.

. Conducted 50+ web research tasks monthly, sourcing, verifying, and organizing information into accurate reports and spreadsheets to support business decisions and daily operations.

. Managed calendars and scheduled 20+ meetings and appointments monthly, coordinating availability, sending reminders, and resolving scheduling conflicts to keep activities organized and on schedule.

. Processed and organized 1,000+ data entries and documents weekly, maintaining accurate digital records, updating files, and ensuring information was properly documented and easily accessible.

Customer support representative

from 04.2019 to 11.2021 (2 years 8 months)
Alorica, Remote (IT)

. Handled 40–60+ customer inquiries daily via chat and email, maintaining 95%+ customer satisfaction (CSAT)

. Assisted customers with troubleshooting through clear, step-by-step guidance, improving issue resolution time by 25% and reducing repeated inquiries

. Processed orders, cancellations, refunds, and account updates with 99% accuracy.

. Resolved 80%+ of issues on first contact (FCR) while meeting KPIs for response time and service quality.

Education

National Open University

Public Administration, Other countries
Higher, from 2020 to 2024 (4 years)

Additional education and certificates

Teaching English as a foreign Language

2020, 6months
Certificate

Customer Service Certification

2022, 2 months

Virtual Assistant Training

2023, 3 months

Executive assistant portfolio

2024
Certificate

Knowledge and skills

• Communicability
• Adaptability
• Discipline
• Patience
• MS Excel
• Management of CRM
• Documentation management
• Organizedness
• Trello
• MS Office
• Notion
• Monday.com
• Zoho CRM
• Slack
• HubSpot

Language proficiencies

English — fluent

Additional information

Results-driven Virtual Assistant and Customer Support Professional with 5+ years of remote experience in administrative support, customer service, logistics, and executive assistance. Skilled in email and calendar management, client communication, load coordination, web research, data management, scheduling, and problem-solving. Proven ability to manage high-volume tasks, maintain accuracy, and deliver efficient, professional support in fast-paced environments.