Contact information

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Work experience

Customer Support Representative

from 02.2025 to 02.2026 (1 year)
TTEC-USA, Remote (IT)

. Responded to 60–80 customer inquiries weekly via phone, email, and chat, maintaining 95%+ satisfaction
. Resolved complaints efficiently, reducing repeat issues by 20%
. Provided accurate product and service information while handling high volume customer interactions
. Documented interactions and followed up on unresolved issues to ensure proper resolution
. Maintained positive customer relationships, demonstrating strong communication and problem-solving skills

Call center agent

from 01.2024 to 12.2024 (1 year)
Alorica, Remote (Consulting, accounting and auditing)

. Handled 60+ inbound customer calls weekly, resolving issues efficiently and professionally
. Provided accurate information about products and services, ensuring high first-call resolution (FCR)
. Assisted customers with troubleshooting and step-by-step guidance, reducing repeat calls by 20%
Processed orders, cancellations, refunds, and account updates with 99% accuracy
. Maintained a positive, professional attitude and consistently met KPIs for response time and customer satisfaction

Customer Support (Chat & Email)

from 03.2023 to 09.2023 (7 months)
Amazon, Remote (Retail)

. Handled 40–60+ customer inquiries daily via chat and email, maintaining 95%+ customer satisfaction (CSAT)
Assisted customers with troubleshooting through clear, step-by-step guidance, improving issue resolution time by 25% and reducing repeated inquiries
. Processed orders, cancellations, refunds, and account updates with 99% accuracy
Resolved 80%+ of issues on first contact (FCR) while meeting KPIs for response time and service quality

TEFL-Certified Virtual English Tutor

from 01.2021 to 12.2022 (2 years)
Preply, Remote (Education and science)

. Conducted lessons for 20+ students weekly, covering grammar, vocabulary, pronunciation, and sentence structure
. Improved students’ speaking, listening, reading, and writing skills, with 80%+ showing measurable progress
. Prepared personalized lesson plans and provided constructive feedback to boost accuracy and fluency
. Used digital tools (video calls, slides, learning platforms) to deliver engaging lessons and track student progress
. Assisted students in exam preparation and real-life communication, fostering confidence and active participation

Front Desk Officer

from 04.2019 to 12.2020 (1 year 9 months)
Transcorp Hilton, Remote (Hotel and restaurant industry)

. Delivered professional front-desk support by welcoming guests and managing check-in/check-out processes efficiently.

. Handled customer inquiries, complaints, and special requests with patience and professionalism.

. Coordinated guest flow and ensured a smooth service experience in a fast-paced environment.

. Maintained accurate records and communicated effectively with internal staff to resolve guest needs promptly.

Education

National Open University

Public Administration, Other countries
Higher, from 2023 to 2026 (3 years)

Additional education and certificates

Teaching English as a foreign Language

2020, 6months
Certificate

Customer Service Certification

2022, 2 months

Virtual Assistant Training

2023, 3 months

Knowledge and skills

• Communicability
• Adaptability
• Discipline
• Online teaching
• Patience
• Teaching

Language proficiencies

English — fluent

Additional information

Versatile and results-driven professional with hands-on experience as a Virtual Assistant,
Front Desk Officer in the hospitality industry, and Customer Care Representative. Proven
ability to manage administrative tasks, support clients effectively, and deliver exceptional
customer experiences. Strong communication and problem-solving skills, with a
commitment to professionalism, efficiency, and continuous growth.