Юлія

Yuliia (Julia) Khvostyk

📞
Ustroń, Poland

📧 [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Customer Support Specialist with 5+ years of experience working with US-based clients in fast-paced
environments. Skilled in handling phone and email communication, resolving customer issues, and providing
high-quality service.

Experienced in working with native English speakers on a daily basis, maintaining clear and professional
communication, and building positive customer relationships. Strong organizational skills, attention to detail,
and ability to quickly adapt to new systems and processes.

KEY SKILLS

● Customer support (phone & email – US clients)
● Strong spoken and written English (C1/C2)
● Handling inbound calls and resolving customer issues
● Appointment coordination & customer data management
● CRM systems (Salesforce)
● Conflict resolution and problem-solving
● High attention to detail and data accuracy
● Fast typing and computer literacy
● Multitasking in dynamic environments
● Clear communication & small talk skills

WORK EXPERIENCE

Customer Support & Sales Specialist

Pride Car Shipping (US Market)
09/2023 – Present

● Handle inbound calls and email communication with US-based customers
● Resolve customer issues and provide status updates
● Coordinate orders and ensure smooth service delivery
● Maintain accurate customer records in CRM systems
● Communicate clearly and professionally with native English speakers

● Work in a fast-paced environment with high call and message volume

Customer Care Agent / Broker

Crystal Car Shipping (US Market)
09/2021 – 09/2023

● Managed customer communication via phone and email
● Resolved customer issues and handled complaints
● Entered and maintained customer data in CRM systems
● Supported onboarding of new employees
● Ensured high-quality customer service and satisfaction

Sales Supervisor / Team Lead

Green Cleaning System (US Market)
09/2017 – 08/2021

● Supervised a team of 20 representatives
● Supported team in handling customer communication and resolving issues
● Monitored performance and ensured service quality
● Trained new employees and improved communication standards

Sales Representative

Green Cleaning System (US Market)
10/2016 – 09/2017

● Communicated with customers and handled inquiries
● Maintained CRM database and updated client information
● Built long-term relationships with clients

EDUCATION

Master of Translation Studies (English, German, Ukrainian)
Sumy State University, Ukraine
2011 – 2016

LANGUAGES

● Ukrainian — Native
● English — Fluent (C1/C2)
● German — B2

● Polish — B1/B2

TOOLS

● CRM: Salesforce
● MS Office (Excel, Word, Outlook)
● Zoom, Skype, Google Meet
● AI tools (e.g. ChatGPT)