Вікторія

Viktoriia Troian
L&D specialist|Business
Coach|Business trainer

Senior Learning & Development Specialist with over 9 years
of experience building and scaling learning, talent and
leadership development systems in international and national
companies in the Tech, iGaming, Healthcare, Pharmaceutical,
FMCG, HoReCa and Consumer Goods sectors in B2B and
B2C environments.

Trained and developed over 13,000 employees, implemented
500+ learning solutions and managed learning ecosystems
with an audience of over 8,000 users. Expert in Leadership
Development, Talent Management, Coaching, Learning
CONTACT Strategy and AI-powered Learning. I implement learning
solutions that increase team effectiveness, develop
[open contact info](look above in the "contact info" section) leadership potential and support sustainable business
[open contact info](look above in the "contact info" section) development.
I help organizations scale effectiveness, develop leadership
[open contact info](look above in the "contact info" section) potential and form a talent pool through learning solutions
based on data and business needs.
Ukrainians (remote)

SKILLS EDUCATION
Learning & Development
Business education "Zhivoye Delo"
Strategy specialization - Business trainer
Leadership Development UA, Kiev, 2017
Talent Development
Learning Business Partnering NFaU
Learning Experience Design specialization - Pharmacist
(LXD) UA, Kharkiv, 2009-2015
Instructional Design
LMS Administration
Learning Management Systems EXPERIENCE
Learning Analytics
Succession Planning L&D MANAGER | IT (Tech) |UA, KZ, UZ,
Competency Framework AZ, TM, KG. From 01.2024 –
Development • Developed and implemented a comprehensive
Performance Management training system for managers and executives of
Employee Development various levels (32 training programs in total)
Career Development • Moderated Leadership School for the
company's talent pool and managers (about
200 graduates in 1.5 years)
 • Created over 20 training programs for the
SKILLS development of management competencies
• Conducted training for VIP management
Organizational Development and team leaders
Change Management • Implemented a blended learning approach
Coaching & Mentoring using AI tools for training
• Increased employee engagement in
Executive Coaching
training by 35% through the implementation
Stakeholder Management
of digital and AI solutions
Talent Management
• Reduced the adaptation time of new
People Development managers by 30%
Leadership Academy • Implemented a training effectiveness
Assessment Center assessment system through KPI and
Training Needs Analysis (TNA) Learning Analytics
Employee Engagement • Successfully interacted with stakeholders
Blended Learning at the C-level, HR, Sales, Marketing and
Digital Learning Operations levels
E-learning
AI-powered Learning L&D PRODUCT MANAGER | L'Oréal Ukraine
Knowledge Management 12.2021 – 07.2024
Facilitation
• Responsible for training for three
Remote Learning
international brands: Vichy, La Roche-Posay
Virtual Facilitation
and CeraVe
Strategic Workforce • Managed LMS platform for 8,000+ users
Development • Developed over 100 training materials and
digital learning modules in LMS
• Created a certification system for
pharmacy chain employees
LANGUAGE • Provided training coverage to over 6,200
pharmacists annually
English C1 • Increased training program completion rate
Ukrainian C2 by 40%
Croatian B1 • Implemented product expertise and
Russian C2 customer focus development programs
• Achieved 98% satisfaction with training
programs through micro-learning and
HOBBY automation
• Increased employee engagement in
29 countries training by 48% through systematic
approach and training format
7 marathons,
1 duathlon
 NATIONAL BUSINESS TRAINER| UA |Polpharma
2021 – 2022

• Developed a field service development
program for 65+ employees
• Conducted field coaching visits together
with regional managers
• Created individual leadership development
plans for department heads
• Improved the quality of medical
representative visits through a systemic
coaching approach and the Hersey-Blanchard
model
• Implemented a skills assessment and
performance review system
• Successfully interacted with C-level
stakeholders
• Reduced the adaptation period of new
employees by 40% through the
implementation of structured onboarding
programs

INTERNATIONAL BUSINESS TRAINER| MANZARO
2020-2021
• Conducted Training Needs Analysis and
competency assessments for a team of 12
specialists, creating learning and development
roadmaps
• Designed and implemented a customer-
centric service framework supporting clients
and partners across 35 countries
• Reduced new hire time-to-productivity by
25% through structured onboarding and
learning pathways
• Built end-to-end Talent Management
processes, including recruitment, onboarding,
competency assessment and employee
development
Standardized key business processes by
developing 20+ SOPs, regulations, and
checklists for teams, taking into account the
specifics of working with 35 countries
• Implemented a competency assessment
framework and communication matrix to
support talent development and cross-
functional collaboration
NATIONAL BUSINESS TRAINER | СН| Movi Health
2017 – 2019

• Developed and implemented a training
system for 300+ field service employees
• Developed from scratch programs: individual
development plans and grades for the sales
department (300+ employees)
• Developed from scratch an onboarding
program for the sales department
• Fully moderated the company's national
cycle meetings (300+ employees)
• Created sales development, negotiation and
communication programs for key positions
• Conducted training for national pharmacy
chains (15+ trainings per year)
• Achieved a participant satisfaction rate of
over 95%

NATIONAL BUSINESS TRAINER | Farmastor
2016 – 2017

• Managed a sales team of 2,300+ employees
• Created corporate training standards, a
system of values, and brand policies "from
scratch"
• Launched a co-coaching program for
pharmacy chain managers (12 modules for 55
managers)
• Improved service quality through systematic
staff training (NPS 92%)

CHIEF OF PHARMACY | Farmastor
2015 – 2016
• Managed the pharmacy team and business
development processes (5 specialists)
• Hired, adapted and trained new employees
• Launched 5+ new sales channels
• Provided 300% sales growth within the first
3 months of work through KPI management
and performance coaching
• Worked with analytics and data to increase
sales efficiency
• Managed 18 pharmacies as an assistant to
the regional manager of Ukraine