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Customer support representative
- Considering positions:
- Customer support representative, Спеціаліст по роботі з клієнтами
- Age:
- 31 years
- City of residence:
- Mykolaiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/18183489/
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Nataliia Yablonska
Work Experience:
Nov 2022 – Dec 2025
Social Worker, Ukraine Arrival Center Tegel (UA-TXL),
Johanniter-Unfall-Hilfe e. V., Berlin, Germany
- Language mediation for refugees with questions and concerns
- Social support and assistance at the arrival center
- Supporting all operations at UA-TXL through language and cultural mediation
Personal Details:
Address: Okeanivska St. 10, Mykolaiw, Ukraine Jul 2022 – Nov 2022
Phone: [open contact info ](look above in the "contact info" section) Staff Member, "Mobile Child Protection Team",
Email: [open contact info ](look above in the "contact info" section) Leuchtturm Mitte e. V., Berlin, Germany
Date of Birth: 11.07.1994 - Support for unaccompanied minor refugees at the main railway station
Nationality: Ukrainian - Translation and mediation between children, social services and authorities
Profile: 2015 – 2022
- Organised and stress-resistant Administrative & Reception Staff /
- Strong communicator, conflict-resolution Receptionist, Massage Salon "Viktoria", Kyiv, Ukraine
skills - Phone and email communication
- Reliable, punctual and detail-oriented - Cash management and sale of vouchers / products
- Organisation of internal workflows
Additional:
IT Skills:
Education:
- Operating systems (Windows),
- 4.07.25, Online Course Psychological First Aid at bildungsportal.johanniter.de
good knowledge
- Word processing (Microsoft Word, - 21.08.24, Training "Closeness and Distance" at Arrival Center Tegel
Microsoft Excel), good knowledge - 21.08.2024, Child Protection Training at Arrival Center Tegel
- Social media & messengers - 28.–29.11.23 – Online Training "High Stress Due to War and Flight in the Lives of Refugees"
(Facebook, Instagram, WhatsApp, - Apr 2021 – Sep 2021, Olha Velichko's School of Psychology and Psychosomatics , Kyiv,
Telegram, Zoom, TikTok), Ukraine
very good knowledge - Sep 2014 – Jun 2016, Taras Shevchenko National University of Kyiv, Study of Philosophy, Kyiv,
Ukraine
Language Skills: - Sep 2011 – Jun 2013, Philologist of Spanish and English Languages, Kyiv National Linguistic
- Ukrainian – Native language University, Kyiv, Ukraine
- English – C1 (fluent)
- Russian – C2
- German – B1
- Spanish – A2
Mykolaiw, 21.04.2026 Nataliia Yablonska
Work Experience:
Nov 2022 – Dec 2025
Social Worker, Ukraine Arrival Center Tegel (UA-TXL),
Johanniter-Unfall-Hilfe e. V., Berlin, Germany
- Language mediation for refugees with questions and concerns
- Social support and assistance at the arrival center
- Supporting all operations at UA-TXL through language and cultural mediation
Personal Details:
Address: Okeanivska St. 10, Mykolaiw, Ukraine Jul 2022 – Nov 2022
Phone: [
Email: [
Date of Birth: 11.07.1994 - Support for unaccompanied minor refugees at the main railway station
Nationality: Ukrainian - Translation and mediation between children, social services and authorities
Profile: 2015 – 2022
- Organised and stress-resistant Administrative & Reception Staff /
- Strong communicator, conflict-resolution Receptionist, Massage Salon "Viktoria", Kyiv, Ukraine
skills - Phone and email communication
- Reliable, punctual and detail-oriented - Cash management and sale of vouchers / products
- Organisation of internal workflows
Additional:
IT Skills:
Education:
- Operating systems (Windows),
- 4.07.25, Online Course Psychological First Aid at bildungsportal.johanniter.de
good knowledge
- Word processing (Microsoft Word, - 21.08.24, Training "Closeness and Distance" at Arrival Center Tegel
Microsoft Excel), good knowledge - 21.08.2024, Child Protection Training at Arrival Center Tegel
- Social media & messengers - 28.–29.11.23 – Online Training "High Stress Due to War and Flight in the Lives of Refugees"
(Facebook, Instagram, WhatsApp, - Apr 2021 – Sep 2021, Olha Velichko's School of Psychology and Psychosomatics , Kyiv,
Telegram, Zoom, TikTok), Ukraine
very good knowledge - Sep 2014 – Jun 2016, Taras Shevchenko National University of Kyiv, Study of Philosophy, Kyiv,
Ukraine
Language Skills: - Sep 2011 – Jun 2013, Philologist of Spanish and English Languages, Kyiv National Linguistic
- Ukrainian – Native language University, Kyiv, Ukraine
- English – C1 (fluent)
- Russian – C2
- German – B1
- Spanish – A2
Mykolaiw, 21.04.2026 Nataliia Yablonska
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The candidate's resume is posted at https://www.work.ua/resumes/18183489/