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Фахівець з підтримки клієнтів
- Considering positions:
- Фахівець з підтримки клієнтів, менеджер підтримки користувачів, інтерв'юер, рекрутер, перекладач англійської, вчитель англійської, журналіст, Customer support representative, HR-менеджер, оператор кол-центру
- Age:
- 24 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/18260748/
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Marta Detsyk
Lviv, Ukraine
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Professional Profile
Journalism graduate with professional experience in customer support,
education, and cultural institutions. Strong communication, research, and
problem-solving skills. Fluent in English and Ukrainian, with experience
working with international customers and presenting complex information
clearly.
Education
Ivan Franko National University of Lviv
BA in Journalism
2022–2026
Trinity College Dublin
History of Art and Architecture
2023–2024
Professional Experience
Employment History
Customer Support Specialist — Tickets UA (English Department)
2025 – Present
Answered incoming customer calls regarding flight bookings and
travel issues.
Resolved customer inquiries and problems over the phone.
Coordinated with multiple departments to resolve customer cases.
Communicated with airlines regarding ticketing issues, schedule
changes, and refund requests.
Responded to customer emails and followed up to ensure issues were
resolved.
Assisted customers during urgent travel disruptions while working
under pressure.
English Teacher — Helen Doron English / Private Lessons
September 2020 – Present (with pauses)
Prepared and delivered ESL lessons for students of different levels.
Developed personalized learning plans and teaching materials.
Prepared students for exams.
Monitored student progress and adapted lessons accordingly.
Assigned homework and provided regular feedback.
Gallery Host — MOT
June 2024 – January 2025
Conducted guided tours for gallery visitors.
Managed email correspondence with contractors, artists, publishers,
and partner brands.
Prepared reports and tracked financial obligations.
Researched artists and artworks for educational materials.
Helped organize the exhibition "Beautiful Numbers."
Skills Soft Skills
Communication
Problem-solving
Adaptability
Attention to detail
Empathy
Hard Skills
Customer Support
Ticket Management
Research
Microsoft Office
Google Workspace
Canva
Languages Languages
English — C1 (Fluent)
Ukrainian — Native
Lviv, Ukraine
[
Professional Profile
Journalism graduate with professional experience in customer support,
education, and cultural institutions. Strong communication, research, and
problem-solving skills. Fluent in English and Ukrainian, with experience
working with international customers and presenting complex information
clearly.
Education
Ivan Franko National University of Lviv
BA in Journalism
2022–2026
Trinity College Dublin
History of Art and Architecture
2023–2024
Professional Experience
Employment History
Customer Support Specialist — Tickets UA (English Department)
2025 – Present
Answered incoming customer calls regarding flight bookings and
travel issues.
Resolved customer inquiries and problems over the phone.
Coordinated with multiple departments to resolve customer cases.
Communicated with airlines regarding ticketing issues, schedule
changes, and refund requests.
Responded to customer emails and followed up to ensure issues were
resolved.
Assisted customers during urgent travel disruptions while working
under pressure.
English Teacher — Helen Doron English / Private Lessons
September 2020 – Present (with pauses)
Prepared and delivered ESL lessons for students of different levels.
Developed personalized learning plans and teaching materials.
Prepared students for exams.
Monitored student progress and adapted lessons accordingly.
Assigned homework and provided regular feedback.
Gallery Host — MOT
June 2024 – January 2025
Conducted guided tours for gallery visitors.
Managed email correspondence with contractors, artists, publishers,
and partner brands.
Prepared reports and tracked financial obligations.
Researched artists and artworks for educational materials.
Helped organize the exhibition "Beautiful Numbers."
Skills Soft Skills
Communication
Problem-solving
Adaptability
Attention to detail
Empathy
Hard Skills
Customer Support
Ticket Management
Research
Microsoft Office
Google Workspace
Canva
Languages Languages
English — C1 (Fluent)
Ukrainian — Native
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The candidate's resume is posted at https://www.work.ua/resumes/18260748/