Марта
CSM, Sales Manager
- Considering positions:
- CSM, Sales Manager, Спеціаліст техпідтримки, Фахівець з підтримки клієнтів, Менеджер підтримки користувачів, Інтерв'юєр, Рекрутер, Перекладач англійської, Вчитель англійської, Журналіст, SMM-журналист
- Age:
- 24 years
- City:
- Lviv
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Sales Manager
Lviv, Ukraine | [
Professional with experience in teaching, gallery hosting, and customer support. Fluent in
English (C1) with strong skills in research, communication, copywriting, and task prioritization.
People-focused and responsible with the ability to learn quickly and adapt to new
environments.
Employment History Customer Support Specialist
Tickets UA (English Department)
September 2025 - ongoing
Handled incoming customer requests regarding flight bookings and travel
issues
Resolved complex ticketing problems, including schedule changes and
refunds
Communicated with airlines to manage and escalate customer cases
Coordinated with internal departments to ensure timely issue resolution
Maintained email communication and follow-ups with customers
Supported clients in high-pressure and urgent situations
English Teacher (Private & Helen Doron English)
September 2020 — ongoing
Designed and delivered personalized ESL lessons
Developed learning programs based on students’ needs and goals
Prepared students for exams with successful outcomes
Tracked progress and adapted teaching strategies accordingly
Gallery Host
MOT
June 2024 — January 2025
Conducted guided tours and engaged visitors with exhibition content
Managed communication with partners (artists, brands, publishers)
Prepared reports and tracked financial obligations
Researched artists and artworks for educational materials
Key achievements:
Contributed to the organization of the exhibition “Beautiful Numbers”
Delivered multiple guided tours for diverse audiences
Education
History of Art and Architecture, Trinity College Dublin
2022— 2026
Journalism, Ivan Franko National University of Lviv
2019-2025
Skills Communication and relationship management
Attention to detail
Excellent written and verbal communication
Problem solving
Adaptability
Email and report management
Languages English (Fluent)
Ukrainian (Native)
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The candidate's resume is posted at https://www.work.ua/resumes/18260748/