Tetiana

[open contact info](look above in the "contact info" section)
Tetiana Onufriichuk [open contact info](look above in the "contact info" section)

Bilingual User Support, Training & Operations Support Specialist [open contact info](look above in the "contact info" section)

Lviv, Ukraine

Open to Kyiv, Lviv, hybrid, and remote
roles.

SUMMARY

Bilingual English-Ukrainian operations and user-facing support professional with experience in volunteer coordination, documentation,
training materials, stakeholder communication, and structured follow-through in fast-moving environments.

Brings Ukraine-based coordination experience, high-compliance international service operations, and bespoke communication
coaching, with a strong fit for user consultations, guidance, records discipline, and multilingual support across diverse user groups.

PROFESSIONAL EXPERIENCE

Operations & Volunteer Team Lead International Volunteer Centre · Lviv, Ukraine · Oct 2024 - May 2025

Supported bilingual stakeholder coordination, documentation management, volunteer follow-through, and clear English-Ukrainian
communication for local response activities.

Led 50+ multicultural volunteers supporting task tracking, meeting routines, event logistics, and practical programme delivery in
Lviv.
Maintained structured records, action points, reporting inputs, and clear communication across volunteers and stakeholders.

Flight Attendant / Safety & Service Specialist Emirates Airlines · Dubai, UAE · Apr 2015 - Aug 2024

Supported 200+ people per flight through high-volume service logistics, cross-cultural communication, and prompt response to
passenger needs under pressure.

Operated 500+ long-haul sectors with full compliance to safety, emergency, documentation, and service delivery procedures.
Handled 10+ medical emergencies and 20+ conflict scenarios using calm judgement, structured escalation, and service
recovery skills.

English Language Instructor / Communication Coach Freelance · Remote · Jun 2024 - Nov 2025

Designed tailored English training materials for multicultural clients, strengthening user confidence, bilingual communication,
and stakeholder-facing clarity.

Adapted learning plans to client goals and maintained a premium, responsive service experience.

Managed scheduling, remote delivery, learner engagement, and practical translation support for international work contexts.

UKRAINE HUMANITARIAN VOLUNTEERING

Dog Help Kharkiv / Lviv Volunteer Kitchen
Volunteer / Interpreter · Kharkiv and Lviv, Ukraine · Sep 2024 - Oct 2024

Supported Ukraine-based volunteer response work across Kharkiv and Lviv, combining hands-on local relief support with English-
Ukrainian interpreting.

Assisted animal evacuation and care in frontline-adjacent/de-occupied Kharkiv-area conditions; supported meal-preparation and
packaging workflows in Lviv relief settings.

SKILLS

Communications & Documentation Programme & Administrative Support
English-Ukrainian communication · Translation/interpreting support · Programme support · Project administration · Meeting coordination · Task
Reporting support · Documentation management · Minutes preparation tracking · Records management

Humanitarian & Volunteer Coordination Tools & Languages
Volunteer coordination · Event logistics · Aid-related support · Partner Google Workspace · MS Office · Zoom · Teams · Ukrainian native · English
liaison · Stakeholder engagement C2

EDUCATION

Master's Degree in English Teaching
Ukrainian Humanitarian Institute · Sep 2007 - Jun 2012

CERTIFICATIONS

Foundations of Project Management, Google, Sep 2024