Тарас

TARAS PANFILOV
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)
Niepodległości 4, 20-245 Lublin
November 13, 2004

LANGUAGES
ABOUT ME
Polish A specialist with experience in VIP customer support and online gambling. I have experience
resolving complex customer cases, handling negative feedback, and supporting VIP clients. I
Ukrainian have worked with CRM systems, bonus programs, promotional documentation, and
customer behavior analysis. I am proficient in Excel and work with charts, tables, and
reports. I am known for my ability to handle stress, attention to detail, and strong
Russian communication skills.

EDUCATION
English
Technician Administration Sep 2022 - May 2024
College, Poland Siedlce
An administrative technician deals with:
HOBBIES •Іnterpretation of legislation
•Drafting contracts, regulations, instructions
Sport is a big part of my
•Decisions and all other legal documents.
life. I played football and
In his/her work, he/she must use economic indicators, accounting
boxing. Now I play
documentation and knowledge of legal acts.
basketball in my free time.
I play video games and
stream on the twitch EMPLOYMENT
platform.
Technical security Nov 2024 - Mar 2025
SKILLS Solid, Lubin
My duties were as follows:
VIP Customer Support • Ensuring the security of the facility
CRM Systems • Provision of documentation
Intercom • Correctness of writing and composition of documentation
• Full vetting of staff and logistics partners
Excel / Google Sheets
• Training of new employees
Conflict Resolution
• Working with Excel charts and tables
Customer Retention • I also worked in the field of IT Security.
Bonus & Promotion
Management Customer Support / VIP Account Manager Jul 2025 - May 2026
Data Analysis • Working with VIP clients and handling client inquiries.
Communication Skills • Resolving complex and negative client cases.
• De-escalating conflict situations and maintaining a high level of client
Problem Solving
loyalty.
Multitasking • Working with CRM systems: Intercom, UBO/UBIO, Nova, Tox, and
Stress Resistance internal platforms.
• Maintaining documentation regarding bonuses, promotions, and special
offers.
• Analyzing bonus program rules and rate calculation mechanisms.
• Working with client data and internal reporting.
• Analyzing the effectiveness of bonuses and understanding client needs.
• Working with Excel: tables, graphs, charts, and reports.