Ilya

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Kichkin Ilya Ukraine Ivano-Frankivsk
Contacts: [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
@mbnotdstime
English (B2+), Ukrainian (native)

Customer support representative

Professional summary
Customer-oriented and adaptable professional with experience in chat-based sales
and customer communication. Skilled in assisting customers, resolving inquiries,
and maintaining professional and positive interactions in fast-paced environments.

Strong written communication, fast typing, and problem-solving abilities with a
detail-oriented and reliable work ethic. Quick learner who easily adapts to new
tools and workflows while consistently maintaining accuracy and efficiency.
Motivated to grow in customer support and provide high-quality service that
improves customer satisfaction and trust.

Skills
 Time Management  Adaptability
 Multitasking  Team Collaboration
 Fast & Accurate Typing  Fast Learner
 Chat-Based Communication  Problem Solving

Education
Ivano-Frankivsk National university of Oil and Gas — Bachelor’s Degree Student
(Software Engineering)
2024 – Present (remote study)
Expected Graduation: 2027

Work experience
Chat Sales Assistant (Full-time / Remote)
2026 – Present
Provided customer support via chat, handling multiple conversations simultaneously
Delivered accurate product information and guided customers through inquiries
Resolved issues quickly while maintaining a professional tone
Operations Assistant (Freelance / Remote)
2025
Managed daily operations and maintained efficient workflow processes
Organized and verified digital records across multiple systems with high accuracy
Performed quality control and ensured timely completion of tasks