Anna

Anna Telekhan
Location Ukraine
Phone [open contact info](look above in the "contact info" section)
E-mail [open contact info](look above in the "contact info" section)
Knowledgeable IT-specialist with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.

Skills
Customer/Tech Support, Analytical and Critical Thinking, Organization and Time Management, Multitasking Abilities, Attention to Detail, Dependable and Responsible, Interpersonal Communication, Adaptable.

Education
Bachelor of Science & Master of Science
Admiral Makarov National University | Mykolaiv, Ukraine
Software Engineering
Sep 2017 - Jan 2023

Work Experience
Customer Support Manager at Reelly (April 2024- April 2025).
Post-sales Care and Services Manager at Reelly (June 2024- April 2025).

Extensive experience handling customer`s requests and resolving technical issues. Organization and analysis of data using CRM systems (Kommo, Xano) as well as Google Sheets, Docs. Developed and maintained the regulations for customer’s post-sales care, optimizing processes for efficiency and customer satisfaction.

In addition to post-sales services, I was responsible for finance management, ensuring accurate tracking and resolving issues or requests of customer subscriptions, invoices, and receipts using Stripe, Excel, and Google Sheets. Additionally, I have crafted high-converting communication scripts, one of which increased conversion rates by over 30%.

My ability to streamline workflows extends to task and schedule management through platforms like ClickUp and PeopleForce, maintaining high levels of productivity. With a strong focus on performance metrics, I have consistently achieved a customer satisfaction rate exceeding 93%. Also have experience working with automation, chatbots, and AI, including creating and testing AI databases to enhance operational efficiency and customer engagement.

Freelance work experience in such areas, as quality assurance, web programming, mathematical modeling, graphic design, and data science (2019-current).

Software
C/C++
●●●○○ Average
Java
●●●○○ Average
Python
●●●○○ Average
HTML5, CSS
●●●○○ Average
Microsoft Word/ Google Docs
Microsoft Excel/Google Sheets
CRM systems (Kommo, Xano)
●●●●● Proficient
●●●●● Proficient
●●●●● Proficient

Languages
Ukrainian
Russian
English
Korean
Native
Bilingual
Pre-advanced
Intermediate