Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18625152/

Work experience

Block Manager | Lead Verification

from 03.2026 to now (5 months)
Let’s Verify, Дистанційно (Маркетинг, реклама, PR)

-Strategic & Operational Leadership: Executive management of the entire data verification department, aligning workflows with business goals.
-Process Automation & Optimization: Designed, tested, and deployed 2 automated bots, significantly reducing routine workload for Team Leads and increasing overall operational efficiency.
-Operational Management: Overseeing high-level departmental KPIs and reporting directly to upper management.
-Crisis & Risk Management: Successfully resolved macro-incidents, managed peak workloads, and dynamically reallocated resources between cross-functional teams to ensure continuous operations.

Senior Team Lead | Verification Team

from 09.2018 to 03.2026 (7 years 7 months)
Let’s Verify, Харків (Маркетинг, реклама, PR)

-Scale & Department Leadership: Directly led and strategically managed a large part of operational department encompassing up to 12 Team Leads and a total of ~80 specialists.
-Leadership Development: Mentored and developed managerial skills in Team Leads, established transparent KPIs, and monitored execution.
-Workflow Optimization: Streamlined the lead verification lifecycle, which optimized data handling and reduced data processing time.

Team Lead / LVS

from 11.2017 to 09.2018 (11 months)
Let’s Verify, Харків (Маркетинг, реклама, PR)

-Team Supervision: Managed and coordinated a team of 7-8 lead verification specialists.
-Quality Assurance & Deadlines: Controlled the quality of tasks performed, ensuring strict adherence to project deadlines and requirements.
-Mentorship & Onboarding: Conducted onboarding and training for new hires, provided regular constructive feedback, and fostered professional growth.
-Resource Allocation: Organized internal team workflows, distributed workloads effectively, and prioritized urgent tasks.

Lead Verification Specialist

from 12.2016 to 11.2017 (1 year)
Let’s Verify, Харків (Маркетинг, реклама, PR)

-Data Verification: Conducted real-time verification and update of lead information using open sources:LinkedIn and direct phone validation
- Database Maintenance: Cleansed and maintained databases, removing duplicates, outdated entries, and ensuring data integrity.

Customer Support & Call-Center Operator

from 05.2016 to 12.2016 (8 months)
Urkaine International Airlines, Харків (Транспорт, логістика)

-Managed flight bookings, ticket issuance, exchanges, and refunds using specialized GDS systems (Amadeus, Gabriel).
-Handled and processed incoming passenger inquiries via phone and digital channels.
-Effectively resolved non-standard, stressful, and high-conflict client situations, ensuring customer satisfaction.

Knowledge and skills

• AI Content
• Gabriel
• Amadeus
• Google Sheets
• Risk management
• Пунктуальність
• Уміння аналізувати
• Управлінські навички
• MS Excel
• Адаптивність
• Неконфліктність
• Доброзичливість
• Чесність
• Дисциплінованість