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Customer support representative
- City of residence:
- Kryvyi Rih
- Ready to work:
- Remote
Contact information
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Skills
- Empathy & customer-focused mindset
- Critical thinking & fast problem-solving
-Experience with support workflows
- CRM experience (ticket-based support)
- ServiceDesk & Jira familiarity
- Coaching / leadership
- Attention to detail
Languages
Ukrainian (Native)
English (C1)
Profile
I have experience in traditional outsourced, ticket-based support, but I’m strongly motivated to make a broader impact by improving interactions and focusing on meaningful customer outcomes rather than just KPIs.
Employment History
Customer Support Representative — Helpware (Client: Vinted)
September 2025 — Present
• Manage customer support tickets in English using the company CRM, handling a high volume of user requests on the Vinted platform while consistently meeting KPI targets
• Use internal knowledge bases and documentation to accurately resolve a wide range of issues related to orders, parcels and functionality of the app.
• Actively support teammates by sharing knowledge, assisting with complex cases
• Maintain a professional, empathetic, and user-focused approach, ensuring respectful and supportive communication even in high-pressure situations.
• Assist new hires in resolving complicated cases and explaining processes
Internships
Teacher Intern, Public School (Kharkiv University Lyceum), Kharkiv
February 2024 — April 2024
Completed a teaching internship in English and Informatics. Planned and conducted lessons for 11th-grade students.
Education
Applied Linguistics, V. N. Karazin Kharkiv National University , Kharkiv
September 2020 — July 2024
- Empathy & customer-focused mindset
- Critical thinking & fast problem-solving
-Experience with support workflows
- CRM experience (ticket-based support)
- ServiceDesk & Jira familiarity
- Coaching / leadership
- Attention to detail
Languages
Ukrainian (Native)
English (C1)
Profile
I have experience in traditional outsourced, ticket-based support, but I’m strongly motivated to make a broader impact by improving interactions and focusing on meaningful customer outcomes rather than just KPIs.
Employment History
Customer Support Representative — Helpware (Client: Vinted)
September 2025 — Present
• Manage customer support tickets in English using the company CRM, handling a high volume of user requests on the Vinted platform while consistently meeting KPI targets
• Use internal knowledge bases and documentation to accurately resolve a wide range of issues related to orders, parcels and functionality of the app.
• Actively support teammates by sharing knowledge, assisting with complex cases
• Maintain a professional, empathetic, and user-focused approach, ensuring respectful and supportive communication even in high-pressure situations.
• Assist new hires in resolving complicated cases and explaining processes
Internships
Teacher Intern, Public School (Kharkiv University Lyceum), Kharkiv
February 2024 — April 2024
Completed a teaching internship in English and Informatics. Planned and conducted lessons for 11th-grade students.
Education
Applied Linguistics, V. N. Karazin Kharkiv National University , Kharkiv
September 2020 — July 2024
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The candidate's resume is posted at https://www.work.ua/resumes/18653280/