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Customer support representative
- Considering positions:
- Customer support representative, Travel manager, Спеціаліст техпідтримки, Спеціаліст підтримки користувачів
- Age:
- 33 years
- City of residence:
- Rudne
- Ready to work:
- Lviv
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You can get this candidate's contact information from https://www.work.ua/resumes/18723039/
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Marta Uhryn 17.07.1992
Lviv, Ukraine
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Dedicated and customer-oriented professional with over 10 years of experience working for Austrian Airlines. Strong knowledge of aviation, logistics, and tourism operations, with extensive experience in customer service and travel-related support. Excellent communication and interpersonal skills, fluent in English, and comfortable working in an international environment. Responsible, punctual, goal-oriented, and eager to continuously develop new skills and knowledge. Able to build positive relationships with customers and colleagues while maintaining a high standard of professionalism.
WORK EXPERIENCE
Customer Service Representative
Austrian Airlines
[01/2016] – Present
Assisted customers with flight reservations, schedule changes, ticket modifications, and travel inquiries.
Provided support through various communication channels, ensuring high levels of customer satisfaction.
Worked with airline reservation and customer service systems, including OneRes and Novomind.
Coordination with internal departments and external partners ( travel agencies ) to resolve travel-related issues efficiently.
Maintained accurate records and ensured compliance with airline procedures and policies. Demonstrated strong problem-solving abilities in a fast-paced and dynamic environment.
SKILLS
Customer Service Excellence
Aviation and Airline Operation
Logistics Coordination
Tourism Industry Knowledge
Strong Communication Skills
Problem Solving and Decision Making
Time Management and Organization
Attention to Detail
Teamwork and Collaboration
Microsoft Office (Word, Excel, Outlook)
OneRes
Novomind
EDUCATION
Ivan Franko National University of Lviv
Specialist Degree in English Language and Literature
LANGUAGES
Ukrainian – Native / English – Fluent / German – Basic level
HOBBIES & INTERESTS
Landscape design, reading,traveling
Lviv, Ukraine
Phone: [
Email: [
PROFESSIONAL SUMMARY
Dedicated and customer-oriented professional with over 10 years of experience working for Austrian Airlines. Strong knowledge of aviation, logistics, and tourism operations, with extensive experience in customer service and travel-related support. Excellent communication and interpersonal skills, fluent in English, and comfortable working in an international environment. Responsible, punctual, goal-oriented, and eager to continuously develop new skills and knowledge. Able to build positive relationships with customers and colleagues while maintaining a high standard of professionalism.
WORK EXPERIENCE
Customer Service Representative
Austrian Airlines
[01/2016] – Present
Assisted customers with flight reservations, schedule changes, ticket modifications, and travel inquiries.
Provided support through various communication channels, ensuring high levels of customer satisfaction.
Worked with airline reservation and customer service systems, including OneRes and Novomind.
Coordination with internal departments and external partners ( travel agencies ) to resolve travel-related issues efficiently.
Maintained accurate records and ensured compliance with airline procedures and policies. Demonstrated strong problem-solving abilities in a fast-paced and dynamic environment.
SKILLS
Customer Service Excellence
Aviation and Airline Operation
Logistics Coordination
Tourism Industry Knowledge
Strong Communication Skills
Problem Solving and Decision Making
Time Management and Organization
Attention to Detail
Teamwork and Collaboration
Microsoft Office (Word, Excel, Outlook)
OneRes
Novomind
EDUCATION
Ivan Franko National University of Lviv
Specialist Degree in English Language and Literature
LANGUAGES
Ukrainian – Native / English – Fluent / German – Basic level
HOBBIES & INTERESTS
Landscape design, reading,traveling
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The candidate's resume is posted at https://www.work.ua/resumes/18723039/