Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18927705/

Work experience

Customer service manager

from 06.2024 to 02.2026 (1 year 9 months)
Andre Tan, Remote (Retail)

Resolved customer complaints professionally and efficiently.
Processed orders, returns, refunds, and account updates.
Maintained accurate customer records in CRM systems.
Escalated complex issues to the appropriate department.
Used Go high-level to organise pipeline

Lead generation manager

from 02.2021 to 07.2023 (2 years 6 months)
Dixi, Remote (Marketing, advertising, and PR)

Developed and executed multi-channel lead generation campaigns.
Generated and qualified high-quality leads using CRM and prospecting tools.
Managed email marketing, LinkedIn outreach, and cold outreach campaigns.
Collaborated with sales teams to improve lead conversion and pipeline growth.

Customer support representative

from 04.2019 to 03.2021 (2 years)
Arzinger, Remote (Hotel and restaurant industry)

Responded to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolved customer complaints while maintaining a high level of customer satisfaction.
Processed orders, returns, refunds, and account updates accurately.

Knowledge and skills

• React
• TypeScript
• JavaScript
• Node.js
• HTML
• Git
• CSS
• SQL
• MySQL
• SASS
• GitHub
• WordPress
• Redux
• REST API
• MongoDB
• CRUD
• API development
• Github copilot
• Docker
• Linux OS user
• Postman
• Ability to work in multitasking mode
• Database design
• Responsibility
• Figma
• PHP
• Bootstrap
• Communicability
• WooCommerce
• Elementor
• SEO
• Website design
• Website development
• REST
• Website development on Shopify
• Google Search Console
• Responsive design
• Integration testing
• Data management
• Understandability
• Sales management
• Lead generation
• B2B Sales
• Customer orientation
• Keyword research
• SEO-copywriting
• Serpstat
• Link building
• Google Keyword Planner
• Content plan development