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Work experience

Technical support specialist

from 03.2026 to now (6 months)
RenovateHub, Дистанційно (IT)

In my current role, I work primarily with existing users by providing guidance on how to use the product, collecting and documenting reports of technical issues, and passing relevant information to the engineering team. I test reported problems to verify whether they can be reproduced, prepare bug reports when issues are confirmed, and assist with troubleshooting. I also take part, to a limited extent, in discussions related to product improvements by sharing user feedback and recurring requests.

Content manager

from 09.2024 to 03.2026 (1 year 7 months)
Webugol, Дистанційно (Маркетинг, реклама, PR)

- Managed Google Business Profile listings.
- Worked with AI tools for content-related tasks.
- Collected and clustered semantic keywords for content planning.
- Created SEO-optimized content.

Career break

from 04.2022 to 08.2024 (2 years 5 months)
Caring for relatives

Content manager

from 02.2021 to 03.2022 (1 year 2 months)
Golden-Web Digital, Тернопіль (IT)

- Worked with website admin panels and CMS.
- Prepared technical tasks for copywriters.
- Created and edited SEO-optimized content using HTML markup and image editing.
- Collected and clustered semantic keywords.
- Worked with SEO tools such as Google Search Console, Google Analytics, Serpstat, etc.

Content manager

from 06.2020 to 03.2021 (10 months)
Nibbana, Тернопіль (IT)

- Collected and clustered website semantics.
- Wrote SEO articles and assigned tasks to copywriters.
- Worked with website CMS, including WordPress.

Sales assistant

from 07.2019 to 01.2020 (7 months)
Bukva Bookstore, Тернопіль (Видавництво, поліграфія)

- Provided customer support and helped visitors choose books.
- Maintained store presentation and organization.

Education

Halytskyi College named after Viacheslav Chornovil

Publishing and Editing, Тернопіль
Unfinished higher, from 2014 to 2019 (5 years)

Additional education and certificates

IT STEP Computer Academy

11.2020 – 04.2021

Google Ads Course by Leadgenerator

2026

Knowledge and skills

• Work with clients
• CRM Product Understanding
• Комунікабельність
• Доброзичливість
• Неконфліктність
• Google Ads

Language proficiencies

• Ukrainian — fluent
• English — average