Вікторія

Viktoriia Diachenko
Project Administrator / PMO Coordinator / Process & Team Support
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Project Administrator / PMO professional with 7+ years of experience supporting 3-4 concurrent international projects for teams of up to 200 people. Experienced in resource planning, Jira/Confluence administration, invoicing support, and stakeholder reporting within a large-scale IT/Telecom services environment (Netcracker Technology). Managed resource plans covering 40-200 team members, supported budgets and improved internal reporting processes resulting in 20% reduction in reporting turnaround time. Background in banking/finance (7+ years) adds strong foundation in financial reporting, credit risk monitoring, and compliance. Fluent in coordinating cross-functional teams and senior management support in fast-paced, multi-stakeholder environments.
CORE COMPETENCIES
• Resource Planning & Allocation (LOE Management)
• Project Reporting & Status Tracking
• Stakeholder & Cross-Team Communication
• Invoicing Support & Payment Follow-up
• Jira / Confluence Administration & Ticket Management
• Onboarding & Team Support
• Process Improvement & Documentation
• Contract Administration: Time & Material contracts: updates, renewals, vendor coordination
TOOLS & TECHNOLOGIES
• MS Office: Excel (pivot tables, VLOOKUP/XLOOKUP,), Word, Outlook, PowerPoint
• Jira & Confluence: Ticket management, project tracking, documentation
• ERP: SAP/Oracle Fusion
• Methodology: Agile/Scrum, Waterfall
PROFESSIONAL EXPERIENCE
Project Administrator (PMO) | Netcracker Technology
01/2019 – present
• Supported 3-4 concurrent projects by coordinating with project managers to ensure requirements and budget constraints were met, optimizing resource use and cost control.
• Provided Jira/Confluence support for a team of 100 people, including ticket creation and maintenance for 50-130 tickets per month, ensuring seamless integration between internal and external systems.
• Managed the Resource Plan covering more than 150 people, overseeing creation, updates, and control to ensure accurate allocation and tracking of resources.
• Assisted with invoicing and payment follow-ups (5–15 invoices/month, ~$200K–$500K), maintaining related records.
• Assisted with travel and visa processes for more than 100 of employees per year, actively following up with responsible parties to prevent delays.
• Organized onboarding for more than 100 new team members, offering guidance on processes and tools to facilitate their integration.
• Organized and coordinated meetings and workshops, prepare presentations, and document decisions and action items
• Facilitated effective communication and collaboration among team members, stakeholders, and vendors
• Improved internal processes for task tracking and reporting accuracy, achieving 20–30% faster reporting turnaround and saving the team approximately 2–3 hours per week
Career Break — Maternity Leave
09/2015 – 12/2018
Lead Economist, Corporate Business Dept. | Megabank
02/2014 – 02/2015
• Attracted and managed a portfolio of 75 corporate clients, ensuring ongoing support and satisfaction.
• Processed deposits, corporate cards, and credit products; monitored loan performance for a portfolio of of 75 corporate clients.
• Promoted cross-selling opportunities, including acquiring and payroll projects, contributing to 30% growth in cross-sold products.
Chief Economist, SME Retail Services Dept. | UniCredit Bank
09/2009 – 01/2014
• Acquired and managed 120 SME clients, offering full banking product portfolios.
• Monitored and supported a client base of 180 clients.
• Prepared and submitted internal performance reports on a weekly/monthly basis.
Lead Economist, Retail Services Dept. | UniCredit Bank
03/2009 – 08/2009
• Developed the individual client base, expanding the branch portfolio by 40% of new clients.
• Sold comprehensive banking solutions (cards, loans, deposits).
• Managed a portfolio of 150 clients.
Lead Specialist, Credit Risk Monitoring & Reporting | UniCredit Bank
07/2007 – 02/2009
• Prepared and analyzed credit reports for 150 individual and business clients.
• Monitored loan portfolios and identified problem debts.
• Ensured compliance with collateral insurance limits and NBU reporting standards.
EDUCATION
Master’s degree in Law
Ukrainian Academy of Banking, 2002 – 2007
LANGUAGES
• English — Upper-Intermediate
• Ukrainian — Native