Вікторія

Viktoriia Diachenko
Project Administrator/ PMO/Process Coordination& Team support

Personal information

Address :
Kyiv, Ukraine

Phone :
[open contact info](look above in the "contact info" section)

E-mail :
[open contact info](look above in the "contact info" section)

Soft Skills :
• Time management &multitasking
• Being proactive
• Effective Communicator
• Critical thinking
Tools & Technologies:
• Microsoft Office (Excel, Word, Outlook, Power Point)
• Jira, ERP
• Banking Software (Profix, Cardmake, Flex cube, Scrooge)

Languages :
English : Intermediate
Ukrainian : Native

Education :
Degree in Law, Ukrainian academy of banking (2002-2007)

Interests :
Traveling, sport, music

About me:
Project Administrator with 7+ years of experience supporting large-scale international projects and ensuring smooth coordination across multiple teams and accounts.
Skilled in process coordination, stakeholder communication, and multitasking in dynamic environments. Known for being detail-oriented, highly organized, and proactive in solving day-to-day challenges in cross-cultural teams. Have strong background in banking and finance, with proven ability to manage complex tasks, maintain accurate reporting and keep projects on track.

Professional experience:

Project administrator at Netcracker Technology (PMO)
01/2019- présent
• Collaborated closely with project managers to ensure that all project requirements were met efficiently and that budget constrains were adhered to the team, optimizing resource use and cost control.
• Providing Jira/Confluence support, including ticket creation and ongoing maintenance to ensure seamless integration between internal and external systems.
• Managed the Resource Plan, overseeing its creation, updating and control to ensure accurate allocation and tracking of the resources.
• Assisted with invoicing, payment follow-ups and maintaining related records.
• Assisted with travel and visa processes, actively followed up with responsible parties to prevent any delays.
• Organized onboarding for new team members, offering guidance on processes and tools to facilitate their successful integration into the team.
• Planned and facilitated workshops and project sessions.
• Improved internal processes for better task tracking and reporting accuracy

Maternity leave
09/2015- 11/2018

Lead Economist, Corporate Business Department at Megabank
02/2014-02/2015
• Attracted and managed corporate clients, ensuring ongoing support and satisfaction
• Processed deposits, corporate cards and credit products, monitored loan performance
• Promoted cross-selling opportunities, including acquiring and payroll projects

Chief economist, SME Retail Services Department at UniCredit bank
(09/2009-01/2014)
• Acquired and managed SME clients, offering full banking product portfolios
• Monitored and supported existing clients
• Prepared and submitted internal performance reports

Lead economist, Retail Services Department at UniCredit bank
(03/2009-08/2009)
• Developed the client base of individuals, expanding the branch portfolio
• Sold comprehensive banking solutions (cards, loans, deposits)
• Managed client’s portfolios
Lead specialist, Credit Risk Monitoring & Reporting Department at UniCredit bank
(07/2007-02/2009)
• Prepared and analyzed credit reports for individuals and businesses
• Monitored loan portfolios and identified problem depts
• Ensured compliance with collateral insurance limits and NBU reporting standards.