Данііл

Daniil Kuzmenko
CHAT SUPPORT MANAGER / CUSTOMER SUPPORT SPECIALIST
Age: 17 years old Location: Kyiv, Ukraine (Ready for remote work)

ABOUT ME CONTACTS

A young, ambitious, and tech-savvy professional looking to kickstart a PHONE / TELEGRAM
career in customer service. I possess a fast typing speed and feel [open contact info](look above in the "contact info" section)
naturally comfortable navigating modern messengers and digital tools. EMAIL
My primary focus is resolving user inquiries efficiently, maintaining [open contact info](look above in the "contact info" section)
high customer loyalty, and meeting strict KPIs. Due to my high learning
WORK SCHEDULE
agility, I am ready to quickly master the specifics of your product or
Remote (Full-time / Part-time)
service.

KEY RESPONSIBILITIES I AM READY TO HANDLE PROFESSIONAL QUALITIES

• Literacy: Clean and flawless written
• Processing incoming text messages promptly across various
communication.
platforms (Telegram, Viber, Instagram Direct) and website live
chats. • Typing Speed: 250+ CPM
(characters per minute) with absolute
• Consulting clients regarding product assortment, specifications,
precision.
services, or delivery terms.
• Multitasking: Capacity to manage 3
• Assisting in resolving problematic and conflict situations while
to 5 chat dialogues simultaneously.
protecting the company's positive image.
• Stress Tolerance: Calm and
• Working with CRM systems, logging communication history, and
constructive handling of objections
maintaining basic reports.
and complaints.
• Escalating complex technical inquiries to the respective specialized
• Discipline: Strict adherence to chat
departments.
scripts and response time limits.
EDUCATION
SKILLS & SOFTWARE
Full General Secondary Education (Graduated 11 Grades)
Completed in 2026 Telegram / Viber / IG CRM Systems

Business Correspondence Tone of Voice
MY AGE AS A BENEFIT TO THE COMPANY
Fast Typing Google Docs/Sheets

As a digital native, I spend most of my daily life in text-based Teamwork
environments. This guarantees a natural understanding of online
communication trends, instant adaptation to any software ecosystem,
LANGUAGES
freedom from professional burnout, and maximum flexibility regarding
work schedules (evening shifts, weekends).
Ukrainian — Native
English — Elementary / Intermediate
(Effective with tools)