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Customer support representative
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Maryna Mykytenko
Telegram: @localmartian| Email: [open contact info ](look above in the "contact info" section)
I have experience in customer support, administration, and client communication. In my
previous roles, I worked with customers via chat, email, phone, and in person. I enjoy
communicating with people, helping them when they need support, and making sure things run
smoothly. I am organized, reliable, and comfortable working on several tasks at once.
WORK EXPERIENCE
CUSTOMER SUPPORT REPRESENTATIVE | UVOTEAM (REMOTE) | JULY 2025 – PRESENT
• Support customers via chat, email, and phone in English
• Help customers place and manage orders
• Answer questions and resolve issues
• Complete daily administrative and support tasks
WAITSTAFF | THE KURZE, TALLINN, ESTONIA | MAY 2023 – MAY 2025
• Served guests and provided friendly customer service
• Took food and drink orders and processed payments
• Helped resolve customer concerns
• Assisted with supplier orders and daily operations
• Worked efficiently in a busy environment
CASE MANAGER | GREEN LIGHT IMMIGRATION (REMOTE) | JULY 2022 – FEBRUARY
2024
• Prepared and checked immigration application documents
• Communicated with clients and third parties
• Maintained client records in Monday CRM
• Tracked application progress and updated case information
• Assisted with administrative tasks and document collection
ENGLISH TUTOR | FREELANCE | SEPTEMBER 2020 – APRIL 2022
• Taught English to students in one-on-one online lessons
• Helped with homework and exam preparation
• Explained grammar and vocabulary
• Prepared learning materials based on students' needs
CALL CENTER AGENT | KYIVSTAR | JUNE 2020 – AUGUST 2020
• Contacted customers by phone and offered company services
• Answered customer questions and provided support
• Assisted with service activation and issue resolution
• Recorded customer information and call results
EDUCATION
June 2022
Bachelor's Degree in English and Japanese Languages
Oles Honchar Dnipro National University, Dnipro, Ukraine
LANGUAGES
• Ukrainian - Native
• Russian – Native
• English – Advanced
Telegram: @localmartian| Email: [
I have experience in customer support, administration, and client communication. In my
previous roles, I worked with customers via chat, email, phone, and in person. I enjoy
communicating with people, helping them when they need support, and making sure things run
smoothly. I am organized, reliable, and comfortable working on several tasks at once.
WORK EXPERIENCE
CUSTOMER SUPPORT REPRESENTATIVE | UVOTEAM (REMOTE) | JULY 2025 – PRESENT
• Support customers via chat, email, and phone in English
• Help customers place and manage orders
• Answer questions and resolve issues
• Complete daily administrative and support tasks
WAITSTAFF | THE KURZE, TALLINN, ESTONIA | MAY 2023 – MAY 2025
• Served guests and provided friendly customer service
• Took food and drink orders and processed payments
• Helped resolve customer concerns
• Assisted with supplier orders and daily operations
• Worked efficiently in a busy environment
CASE MANAGER | GREEN LIGHT IMMIGRATION (REMOTE) | JULY 2022 – FEBRUARY
2024
• Prepared and checked immigration application documents
• Communicated with clients and third parties
• Maintained client records in Monday CRM
• Tracked application progress and updated case information
• Assisted with administrative tasks and document collection
ENGLISH TUTOR | FREELANCE | SEPTEMBER 2020 – APRIL 2022
• Taught English to students in one-on-one online lessons
• Helped with homework and exam preparation
• Explained grammar and vocabulary
• Prepared learning materials based on students' needs
CALL CENTER AGENT | KYIVSTAR | JUNE 2020 – AUGUST 2020
• Contacted customers by phone and offered company services
• Answered customer questions and provided support
• Assisted with service activation and issue resolution
• Recorded customer information and call results
EDUCATION
June 2022
Bachelor's Degree in English and Japanese Languages
Oles Honchar Dnipro National University, Dnipro, Ukraine
LANGUAGES
• Ukrainian - Native
• Russian – Native
• English – Advanced
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The candidate's resume is posted at https://www.work.ua/resumes/19035282/