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Diana

Customer support representative

Considering positions:
Customer support representative, менеджер з продажу
Age:
19 years
City of residence:
Kyiv
Ready to work:
Remote

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Diana Probytiuk
Psychology student looking for a part-time job in the service industry. I
enjoy working with people, learning new skills, and adapting to different
situations. I am responsible, friendly, and able to stay positive and focused
even in stressful moments. I would like to join a team where I can
contribute to creating a welcoming atmosphere for customers while
developing my own professional skills.

Experience
[open contact info](look above in the "contact info" section)
English Teacher (Remote) February 2025
January 226
[open contact info](look above in the "contact info" section) Remote
Klaipeda, Lithuania Teach English to adult learners, focusing on communication
18/12/2006 and fluency and creating fully individualized lesson plans

Helped students improve grammar, vocabulary, and speaking
Ukrainian
confidence through interactive practice

Apply the communicative approach, emphasizing real-life

Skills conversation and active language use.

Strong organizational skills and Volunteer – Event Organizer for Children November 2024

accuracy in data entry with Special Needs January 2025

Stress resistance and adaptability in Klaipeda, Lithuania
fast-paced environments
Assisted in organizing events and recreational activities for children with
Verbal and written communication special needs.

Attention to detail Supported the team during group activities, ensuring that everyone felt
comfortable and included.

Responsibility and reliability Learned to adapt communication style to different people, which
Interpersonal skills improved patience and interpersonal skills.

Helped with practical tasks such as preparing materials, setting up
spaces, and maintaining order during activities.
Languages
Ukrainian (Native)
Customer Support Representative (Remote) April 2026
Present
Orthodontic Clinic (remote)
Russian (Native)
Provide customer support via phone, assisting patients with
English (Advanced) appointments, billing, insurance, and treatment-related questions.

Schedule and manage appointments while ensuring accurate patient
records.

Document customer interactions and maintain accurate electronic
patient records.

Coordinate with clinic staff to resolve patient concerns and provide
timely follow-up.

Deliver empathetic and professional customer service in a fast-paced
environment.

Diana Probytiuk
Education
September 2023
c
Ba helor’s De gree in Psychology (in May 2027
progress)
LCC International University
LCC International University, Klaipėda, Lithuania 2022 – Present (4th year
student)

Studying in an international English-language program with a strong
[open contact info](look above in the "contact info" section)
focus on psychology, communication, and intercultural competence.

[open contact info](look above in the "contact info" section) Actively participating in group projects, presentations, and discussions,
Klaipeda, Lithuania developing strong skills in teamwork and problem-solving.

Coursework includes: Introduction to Psychology, Biological Psychology,
18/12/2006
Introduction to Clinical Psychology, Personality Psychology, Cognition,
Ukrainian Developmental Psychology, Counseling and Professional Ethics,
Abnormal Psychology Interpersonal Communication, and others.

Skills
Strong organizational skills and
accuracy in data entry
Stress resistance and adaptability in
fast-paced environments
Verbal and written communication
Attention to detail
Responsibility and reliability
Interpersonal skills

Languages
Ukrainian (Native)
Russian (Native)
English (Advanced)

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