Ukraine's #1 job service
Анастасія
Customer support representative
- Considering positions:
- Customer support representative, Customer service manager, Technical support specialist, Logistics coordinator, Direct-менеджер
- Age:
- 20 years
- City of residence:
- Krykhivtsi
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmailInstagram
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/19104570/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Anastasiia Baran, 20
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Ivano-Frankivsk
25.06.2006
__________
EDUCATION
Medical student
2023-2029 - Ivano-Frankivsk National Medical University, Faculty of Medicine
__________
WORK EXPERIENCE
2024 – Sales Manager, NovaLink
- Sales of Internet and television services.
- Customer service: consultations, handling incoming calls, etc.
- Preparation and conclusion of contracts.
- Building a customer database and attracting new clients, including cold calls.
- Coordination of the company's technical team.
- Technical support.
2025 – Customer Support Agent, HelixCare
- Handling customer requests through online chats and an internal support system.
- Advising users on platform functionality, service rules, and common technical issues.
- Processing complaints, requests, and non-standard cases according to internal company procedures.
- Checking user account information and providing accurate responses in line with service policies.
- Cooperating with other departments to resolve complex or disputed issues.
- Maintaining working documentation, recording request outcomes, and updating statuses in the system.
- Following communication, confidentiality, and customer service quality standards.
LANGUAGES
English – Advanced. NMT English score: 190+. Knowledge of specialized medical terminology. Participant in numerous English-language medical conferences. Spoken English: B2-C1; written English: C1.
__________
PERSONAL QUALITIES AND SKILLS
Stress-resistant and resilient. Experienced in customer communication, selecting appropriate strategies, identifying client needs and meeting them, as well as choosing an individualized approach to each client.
If my CV is shortlisted, please contact me by phone at [open contact info ](look above in the "contact info" section) (calls, Telegram).
25.06.2026 Anastasiia Baran
[
Ivano-Frankivsk
25.06.2006
__________
EDUCATION
Medical student
2023-2029 - Ivano-Frankivsk National Medical University, Faculty of Medicine
__________
WORK EXPERIENCE
2024 – Sales Manager, NovaLink
- Sales of Internet and television services.
- Customer service: consultations, handling incoming calls, etc.
- Preparation and conclusion of contracts.
- Building a customer database and attracting new clients, including cold calls.
- Coordination of the company's technical team.
- Technical support.
2025 – Customer Support Agent, HelixCare
- Handling customer requests through online chats and an internal support system.
- Advising users on platform functionality, service rules, and common technical issues.
- Processing complaints, requests, and non-standard cases according to internal company procedures.
- Checking user account information and providing accurate responses in line with service policies.
- Cooperating with other departments to resolve complex or disputed issues.
- Maintaining working documentation, recording request outcomes, and updating statuses in the system.
- Following communication, confidentiality, and customer service quality standards.
LANGUAGES
English – Advanced. NMT English score: 190+. Knowledge of specialized medical terminology. Participant in numerous English-language medical conferences. Spoken English: B2-C1; written English: C1.
__________
PERSONAL QUALITIES AND SKILLS
Stress-resistant and resilient. Experienced in customer communication, selecting appropriate strategies, identifying client needs and meeting them, as well as choosing an individualized approach to each client.
If my CV is shortlisted, please contact me by phone at [
25.06.2026 Anastasiia Baran
Similar candidates
-
Customer support representative
30000 UAH, Remote, Zhytomyr -
Customer support specialist
Remote -
Customer support representative
40000 UAH, Remote -
Customer support specialist
Remote -
Help desk specialist
Remote, Odesa -
Customer support representative
Remote, Lviv, Ternopil
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/19104570/