Ajay

e PROFESSIONAL SUMMARY
Dedicated and resuttl-<:lriven professional with extensive experience in Banking.
Forex Retention. Client Tracing, Customer Support, and Administrative Operations.
Adept at handling customer inquiries, resolving issues, and ensuring customer
satisfaction. Strong communicattOfl skills with the ability to work in dynamic
environments and deliver exceptional service.

0 EDUCATION
Bachelor Degree
From a Recognized University

AJAY
CUSTOMER SERVICE &
Polytechnic Diploma in Mechanical Engineering
From a Recognized Institute

12th (Higher Secondary)
BANKING PROFESSIONAL Non-Med;cal & Med;cal
From a Recogrized Boord

CONTACT--- 10th (Secondary)
\. [open contact info](look above in the "contact info" section) From a Recognized Board

e
(WhatsApp /Telegram/ Viber)

m ajaypahal8826@gma,l.com PROFESSIONAL EXPERIENCE

4 @simple_Jaat0001
Banking Professional
Handled• wide range of banking operations and customer tranSKtions.
Q Ukraine •
•
Assisted customers with account-rebted queries, fund transJers, and generaa ~ MNices.
Maintained K:CIJl"'IJCY, compliance, and customer satisfaction.

PERSONAL DETAILS Forex Retention Executive
Handled outbound retendon calls for fore~x card CUStOffief$.
Date of Birth 02 Apr,I 1999
• Convincing customers to continue using wvk:es and rffONe thelt concerns.
Nationality Indian • Maintained custorniw relationships and imprwed retention ratios.

Gender Male Banking Credit - Client Tracing
Marital Status Single Tracked and contacted Cf'edit clients for cwerdue payments.
• Comn,un;eatod ptdes~ to c,ojle<t out,tand;ng dues.

SKILLS
Customer Service
Commurncat1on Skills --- • Updated client infonnation and maintained accurate records.

Supermarket Cashier - Dubai
Wof'ked " a cashier in • supermarket In Dubai.

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• Handled billing. cash transactions. and card paymenta.
Problem Solving • Provided excelent customer ~ and maintained checkout efftciency.
MS Office (Word, Excell
Customer Calling Support
Email & Chat Support Handled inbound and outbound customer calls.
Data Entry
CRM Softwa,e
T1me Management
Attentmn to Delail
--- •
•
PrOltided information., resotwd issues. and escalated when necessary.
Maintained cal quality and ensuted customer uti&faction.

Customer Chat Support

•
Provided reaHime support to customers vii live CNt.
RetOtved PfOduet/serke Inquiries and technical Issues.
• Ensur.d quick mpon&e and high CUStOl'Mr Mtisfaction.
CORE STRENGTHS Customer Email & Chat Support
✓ Strong Communication & Handled customer queries and concerns through email and chal
Interpersonal Skills • Responded to general inquiries,. complaints, and requests..
• Maintained professional communication and foHow-ups.
✓ Ability to Work in Fast-Paced Environment
Data Entry Operator
✓ Customer-Onented Apptoach
Entered and upd.ated data eccuratefy In systems and dal'ablses.
✓ Multi-tasking & Time Management • Managed--and-
• Ensured data confidenti.iity and accuracy.
✓ Adaptability & Quick Learner
Visa & Immigration Assistance
✓ Confidentiality & Professionalism
Provided guidance and support fot visa and Immigration processes..
✓ Team Ptayer with Positive Attitude • Assisted dieots with documentation and application procedures.
• Ensured compliance with inwnigration rules and regulations.

LANGUAGES 0 ADDITIONAL INFORMATION
• Enghsh
••••• • Natlonality
• Date of Birth
• Location
• What1App / Telegram / Viber
• Hindi
••••• • Telegram ID
• Email

--- 0 REFERENCES AVAILABLE UPON REQUEST