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Customer support representative
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Anastasiia Kosylkina
Nationality: Ukrainian Date of birth: 31/08/2004 Phone: [open contact info ](look above in the "contact info" section) (Home) [open contact info ](look above in the "contact info" section)
(Work) Email address: [open contact info ](look above in the "contact info" section) Address: Prague, Czechia (Home)
ABOUT MYSELF
Master’s student in International Business with nearly two years of experience in high-volume customer
support, handling 90–100 tickets per day with strong quality performance. Experienced in resolving customer
issues and managing client relationships in fast-paced international environments using CRM systems. Strong
communicator with an analytical and problem-solving mindset.
Language skills: Ukrainian C2, Russian C2, English C1, Czech A2, Polish A1.
EDUCATION & TRAINING
Master of Arts in International Business
Prague University of Economics and Business [ 15/09/2025 - Current ]
City: Prague | Country: Czechia
Bachelor of Science in Management, with Honors
V. N. Karazin Kharkiv National University [ 01/09/2021 - 30/06/2025 ]
City: Kharkiv | Country: Ukraine
Erasmus+
University of Tartu [ 12/02/2024 - 30/06/2024 ]
City: Tartu | Country: Estonia
Erasmus+
University of Gdansk [ 27/09/2023 - 09/02/2024 ]
City: Gdansk | Country: Poland
WORK EXPERIENCE
Uniwell Tech Ltd.
Customer Support Representative
[ 14/10/2024 - Current ]
-Handle 90+ customer tickets daily for an international client base while maintaining an excellent QC score.
-Resolve product, payment, and subscription issues using Zendesk, Solidgate, and Confluence.
-Contribute to AI-assisted support workflows and handle requests in collaboration with automated systems.
-Occasional support onboarding of new team members through shadowing and knowledge sharing.
EPAM DIGITAL LLC
Business Analysis Intern
[ 17/06/2024 - 14/07/2024 ]
-Worked with existing operational data to analyze business processes and identify patterns.
-Performed basic risk assessment and supported evaluation of business performance areas.
-Assisted with data analysis tasks and structured findings for internal review.
Nationality: Ukrainian Date of birth: 31/08/2004 Phone: [
(Work) Email address: [
ABOUT MYSELF
Master’s student in International Business with nearly two years of experience in high-volume customer
support, handling 90–100 tickets per day with strong quality performance. Experienced in resolving customer
issues and managing client relationships in fast-paced international environments using CRM systems. Strong
communicator with an analytical and problem-solving mindset.
Language skills: Ukrainian C2, Russian C2, English C1, Czech A2, Polish A1.
EDUCATION & TRAINING
Master of Arts in International Business
Prague University of Economics and Business [ 15/09/2025 - Current ]
City: Prague | Country: Czechia
Bachelor of Science in Management, with Honors
V. N. Karazin Kharkiv National University [ 01/09/2021 - 30/06/2025 ]
City: Kharkiv | Country: Ukraine
Erasmus+
University of Tartu [ 12/02/2024 - 30/06/2024 ]
City: Tartu | Country: Estonia
Erasmus+
University of Gdansk [ 27/09/2023 - 09/02/2024 ]
City: Gdansk | Country: Poland
WORK EXPERIENCE
Uniwell Tech Ltd.
Customer Support Representative
[ 14/10/2024 - Current ]
-Handle 90+ customer tickets daily for an international client base while maintaining an excellent QC score.
-Resolve product, payment, and subscription issues using Zendesk, Solidgate, and Confluence.
-Contribute to AI-assisted support workflows and handle requests in collaboration with automated systems.
-Occasional support onboarding of new team members through shadowing and knowledge sharing.
EPAM DIGITAL LLC
Business Analysis Intern
[ 17/06/2024 - 14/07/2024 ]
-Worked with existing operational data to analyze business processes and identify patterns.
-Performed basic risk assessment and supported evaluation of business performance areas.
-Assisted with data analysis tasks and structured findings for internal review.
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The candidate's resume is posted at https://www.work.ua/resumes/19277736/