Umeh

Christopher Umeh
QA Tester | Technical Support Specialist | IT Support Specialist
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Market Lane

@Christopher_kenneth1

Professional Summary
Motivated and detail-oriented IT professional with strong analytical, troubleshooting, and problem-solving
skills. Proficient in software testing, technical support, and computer operations, with the ability to identify
issues, document findings, and provide effective solutions. A fast learner with excellent English
communication skills, experienced in working independently and collaboratively in remote environments.
Passionate about technology and committed to delivering high-quality results while continuously developing
technical expertise.

Professional Experience
IT Support & QA Assistant, Freelance Projects Remote
Tested software, websites, and applications to identify functionality issues,
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usability concerns, and bugs.
Recorded and reported defects clearly to support issue resolution.
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Assisted users in troubleshooting software and basic hardware problems.
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Installed, updated, and configured software applications on Windows systems.
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Performed routine system checks to ensure smooth operation and reliability.
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Organized project files, maintained accurate records, and prepared reports.
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Conducted internet research to support technical and administrative tasks.
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Worked independently while managing priorities and consistently meeting
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deadlines.

Education
Bachelor of Engineering (Civil Engineering), University of Nigeria, Nsukka (UNN)
In Progress

Core Competencies
Manual Software Testing Quality Assurance (QA)
Bug Detection & Reporting Technical Support
IT Support Software Installation & Configuration
Computer Troubleshooting Customer Support
Microsoft Office Suite Google Workspace
Windows Operating Systems Data Entry & Documentation
Internet Research File & Document Management
Remote Team Collaboration Time Management
Problem Solving Attention to Detail
Written & Verbal Communication
Technical Skills
Microsoft Office & Collaboration Tools Operating Systems & Hardware
Microsoft Word, Microsoft Excel, Microsoft Windows 10 & Windows 11, Computer Hardware
PowerPoint, Google Docs, Google Sheets, Gmail & Fundamentals, Software Installation & Configuration
Outlook, Zoom, Microsoft Teams, Slack

Other Technical Skills
Basic CRM Systems, Internet & Web Applications

Key Strengths
Key Strengths
Strong analytical thinking
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Excellent attention to detail
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Fast learner
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Adaptable to new technologies
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Strong organizational skills
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Excellent written and verbal communication
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Reliable and responsible
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Customer-focused mindset
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Ability to work independently and within a team
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Languages
English
Fluent

Target Positions
Target Positions
This resume is suitable for applications as:
QA Tester
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Manual QA Tester
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Software Tester
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Quality Assurance Specialist
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Technical Support Specialist
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IT Support Specialist
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Help Desk Support
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Product Tester
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Customer Support (IT)
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Operations Support Specialist
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Project Support Specialist
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