Лідія

LIDIIA SLOBODIAN
Customer Support Representative
[open contact info](look above in the "contact info" section) | (650) 683-0166 | [open contact info](look above in the "contact info" section)

Professional Summary

Psychology graduate with U.S. education and experience in crisis communication, client
support, behavioral services, and structured documentation. Strong written English (C1),
excellent communication skills, attention to detail, and ability to work effectively in remote,
fast-paced environments. Seeking to contribute to a customer support team by delivering
empathetic, high-quality support while following established processes and continuously
learning.

Core Skills
Customer Support • Written Communication • Problem Solving • Documentation • Attention to
Detail • Time Management • Remote Collaboration • Google Workspace • Microsoft Office •
English C1

Professional Experience
Crisis Text Line (Volunteer) | 2025 – 2026
- Provided real-time text-based support following structured protocols.
- Documented conversations accurately and escalated high-risk situations.
- Managed multiple conversations while maintaining empathy and professionalism.

Behavior Technician Training, Kadiant | 2025 – 2026
- Completed 55 hours of ABA training.
- Learned standardized documentation and confidentiality (HIPAA).
- Participated in case discussions with BCBAs.

Psychotherapy Skills Intern, Sentio University | 2025
- Collaborated with faculty on educational projects.
- Developed communication and structured problem-solving skills.

Education
Menlo College — Atherton, CA
Bachelor of Arts in Psychology, magna cum laude | 2024–2026
Stanford University — Stanford, CA
Psychology Summer Session | 2025
Ivan Franko National University of Lviv — Lviv, Ukraine
Undergraduate Coursework in Biology | 2020–2022

Languages
English (C1)
Ukrainian (Native)