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Customer support representative
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- Customer support representative, Спеціаліст технічної підтримки, Оператор підтримки користувачів, Спеціаліст техпідтримки, Спеціаліст підтримки користувачів
- Age:
- 21 years
- City:
- Other countries
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Junior Project Manager
Sofiia Lichko
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Gothenburg, Sweden [open contact info ](look above in the "contact info" section)
PROFILE
Ambitious project coordination and customer support professional with experience in stakeholder communication,
reporting, research, and career guidance. Currently studying Leadership, Quality Management, and Improvement, with
strong interest in project management, process improvement, and structured delivery. Skilled in handling multiple
priorities, supporting cross-functional communication, and preparing clear documentation for practical decision-
making.
PROFESSIONAL EXPERIENCE SOFT SKILLS
Customer Support Representative | Hexa | December 2024 - Analytical thinking
Present Empathy
Adaptability
Manage customer inquiries across phone, email, and live
Strong communication skills
chat in a fast-paced environment.
Time management
Resolve service and system issues while maintaining quality
Resilience under pressure
communication.
Problem-solving mindset
Tracke and follow up on cases to ensure timely resolution
Long concentration
and customer satisfaction.
Project Assistant / Copywriter | Ukrainian Bildung Network |
HARD SKILLS
September 2024 - Present
Researched educational opportunities for Ukrainians in Project coordination
Scandinavian countries to support project development. Reporting and documentation
Coordinated communication between partner Task prioritization and scheduling
organizations and stakeholders. Data analysis in Excel/Google Sheets
Prepared reports on English-language study opportunities Research and comparison of
in Denmark, Finland, and Sweden. opportunities
Translated materials from English to Ukrainian for seminars Process improvement
and educational projects. Stakeholder communication
Quality management basics
Career Consultant (Volunteer) | National University of “Kyiv-
Mohyla Academy” | July 2023 - March 2024 CERTIFICATES AND COURSES
Supported students in job searching by reviewing vacancies Project and management: Project
and comparing suitable opportunities. Management, Risk Project
Reviewed CVs and recommended improvements in Management, HR-Manager 7.0.
formatting, structure, and content. Communication and language:
Advised students on interview preparation and completion English Proficiency, Career
of test assignments. Consultation.
Digital and AI: AI Fundamentals.
EDUCATION
Uppsala University | September 2025 - June 2028
LANGUAGES
Leadership - Quality Management - Improvement Ukrainian: Native
Russian: Native
National University of Kyiv-Mohyla Academy | September English: Professional proficiency
2022 – December 2024 Swedish: Basic - Currently Learning
Sociology, bachelor’s studies
Sofiia Lichko
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PROFILE
Ambitious project coordination and customer support professional with experience in stakeholder communication,
reporting, research, and career guidance. Currently studying Leadership, Quality Management, and Improvement, with
strong interest in project management, process improvement, and structured delivery. Skilled in handling multiple
priorities, supporting cross-functional communication, and preparing clear documentation for practical decision-
making.
PROFESSIONAL EXPERIENCE SOFT SKILLS
Customer Support Representative | Hexa | December 2024 - Analytical thinking
Present Empathy
Adaptability
Manage customer inquiries across phone, email, and live
Strong communication skills
chat in a fast-paced environment.
Time management
Resolve service and system issues while maintaining quality
Resilience under pressure
communication.
Problem-solving mindset
Tracke and follow up on cases to ensure timely resolution
Long concentration
and customer satisfaction.
Project Assistant / Copywriter | Ukrainian Bildung Network |
HARD SKILLS
September 2024 - Present
Researched educational opportunities for Ukrainians in Project coordination
Scandinavian countries to support project development. Reporting and documentation
Coordinated communication between partner Task prioritization and scheduling
organizations and stakeholders. Data analysis in Excel/Google Sheets
Prepared reports on English-language study opportunities Research and comparison of
in Denmark, Finland, and Sweden. opportunities
Translated materials from English to Ukrainian for seminars Process improvement
and educational projects. Stakeholder communication
Quality management basics
Career Consultant (Volunteer) | National University of “Kyiv-
Mohyla Academy” | July 2023 - March 2024 CERTIFICATES AND COURSES
Supported students in job searching by reviewing vacancies Project and management: Project
and comparing suitable opportunities. Management, Risk Project
Reviewed CVs and recommended improvements in Management, HR-Manager 7.0.
formatting, structure, and content. Communication and language:
Advised students on interview preparation and completion English Proficiency, Career
of test assignments. Consultation.
Digital and AI: AI Fundamentals.
EDUCATION
Uppsala University | September 2025 - June 2028
LANGUAGES
Leadership - Quality Management - Improvement Ukrainian: Native
Russian: Native
National University of Kyiv-Mohyla Academy | September English: Professional proficiency
2022 – December 2024 Swedish: Basic - Currently Learning
Sociology, bachelor’s studies
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The candidate's resume is posted at https://www.work.ua/resumes/19498320/