Софія

SOFIIA FEDORYSHYN
B u s in e s s A s s is ta n t

Phone Email Location
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Lviv | Remote

Profile Experience

Organized, proactive, and adaptable Executive Assistant Sep 2024 – Dec 2025
Business Assistant with 1.5+ years of
experience supporting executives and
Oney.Studio | Remote
managing daily operations. Skilled in Managed the CEO’s daily schedule, calendar priorities, and handled urgent
calendar management, email operational requests.
correspondence, B2B outreach via Conducted B2B lead generation via Upwork and LinkedIn, writing tailored
Upwork/LinkedIn, data reporting, and proposals and expanding the network.
CRM tracking. Leverages a strong Structured prospect data and maintained accurate weekly lead statistics in
background in psychology to Google Sheets for executive review.
streamline communication, solve Organized business meetings, prepared follow-ups, and coordinated
complex tasks independently, and communication between management and clients.
build professional relationships with
international clients.
Team Operations & Client Manager Jun 2021 – Sep 2022
Starlife | Lviv
Skills Coordinated schedules, onboarded, and mentored a team of 8
representatives from scratch.
Tracked team performance KPIs and reported weekly progress directly to
senior leadership.
HARD SKILLS:
Managed long-term client communications, financial consulting, and
Calendar & Schedule Management
retention strategies.
Email & Inbox Management
Meeting Minutes & Follow-ups
B2B Lead Generation Inside Sales & Retention Specialist Nov 2020 – Jun 2021
Google Workspace & Data
Vodafone Ukraine | Lviv
Reporting
Task Management (Trello, Notion) Handled high-volume customer queries in CRM while strictly meeting daily
CRM Management & Pipeline performance KPIs.
Tracking Ranked #1 in internal performance ratings for communication quality,
AI Tools for Business empathy, and customer retention.

SOFT SKILLS:
Clear Business Communication
Priority Control & Attention to Detail
Solution-Oriented Mindset
Education
Adaptability & Emotional
Intelligence
B.S. in Psychology 2025 – 2027 (Expected)
Lviv Polytechnic National University
Applied psychology focus: organizational communication, media psychology &
diagnostics.
Languages
Psychology Studies 2016 – 2019
Ukrainian — Native Ivan Franko National University of Lviv
English — Upper-Intermediate (B2) Foundational coursework in social psychology, group dynamics, and conflict
German — Elementary (A1) resolution.