Володимир
Customer support representative
- Considering positions:
- Customer support representative, Диспетчер, Data analyst, Менеджер з продажу, Менеджер роботи з клієнтами
- Age:
- 20 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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BSc Chemical Engineering student
Email: [
PROFILE SUMMARY
Adaptable Engineering student with experience in sales, leadership and analysis. Known for being reliable and responsible in team settings, with a talent for simplifying complex concepts and communicating them effectively. Keen to apply scientific and interpersonal skills in innovative, cross-disciplinary environments.
PROFESSIONAL EXPERIENCE
Team Lead
DataOcean AI, China |March 2026 – July 2026
• Managing team of 10 people
• Recruitment and training of new employees
• Voice to Text AI development
Sales Representative
HelloFresh, UK |May 2025 – September 2025
• Presenting a product to a customer. Describing all the benefits of it, closing sales.
• Keeping track of KPI results. KPI analysis and improvement with a team lead.
• Education and support of new generations of sales representatives. Creating day and weekly development programs.
Billing Support Agent
Dnipro, Ukraine | July 2024 – April 2025
• Delivered customer service in a fast-paced environment, ensuring a great experience for all customers
• Managed refund, cancellation, and other guest inqueries with professionalism and discretion.
• Resolved customer issues promptly and diplomatically, contributing to positive reviews.
Online English Tutor
Kyiv, Ukraine | February 2024 – July 2024
• Teaching English lessons online to both groups and individuals.
• Preparing teaching materials and lessons structure
• Improving own skills on weekly meetings.
EDUCATION
The University of Birmingham (UoB), UK September 2024 – Present
B.Eng (Chemical Engineering)
CATS College Canterbury, UK September 2022 – June 2024
University Foundation Programm (UFP) in Math, Chemistry and Physics
Chemistry - A*, Math - A, Physics - A*
School #24 Kherson, Ukraine September 2012 - May 2022
Uncompleted secondary education and obtained a high school diploma
SKILLS __________
• CRM Systems
• Programming & Software
• Leadership & Communication
• Sales Skills
• Mathematical & Analytical
• AI Development
ACHIEVEMENT
• After being shortlisted in national finals held in Kyev in 2019, our team was chosen to represent Ukraine in international robotics competition GYSTB in Hong Kong in march 2020.
• Our team won bronze medal at European Team Squash Championship in 2022
LANGUAGES
English: Working Proficiency | Russian: Native Speaker | Ukrainian: Working Proficiency |
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