Mykola

Mykola Yanishevskiy
Content & Operations Assistant
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Prague, CZ, Czechia

Experience Summary
Content & Operations Assistant Jan 2026 - Mar 2026 Customer-focused and highly
RonDesignLab Prague, CZ, Czechia motivated professional with
experience in customer service,
Supported daily operational processes within a fast-paced IT environment. retail, and IT operations.
Worked with CRM systems to organize and maintain customer-related Experienced in communicating with
information. customers, resolving service-
Used Microsoft Excel to manage internal data and organize information. related issues, and working with
Researched and prepared content for LinkedIn and Threads. CRM systems, Microsoft Excel, and
Used AI tools, including ChatGPT and Gemini, to improve productivity and AI productivity tools. Comfortable
content creation. working in fast-paced
Designed visual content using Canva. environments, quick to learn new
Collaborated with team members on operational tasks and digital projects. processes, and committed to
Maintained accurate documentation and met project deadlines. delivering outstanding customer
support. Seeking an opportunity to
Waiter Apr 2026 - Jun 2026 contribute to an international team
Prague, CZ, Czechia while providing exceptional
Loft
service to customers.
Delivered high-quality customer service in a busy restaurant environment.
Assisted guests throughout their dining experience and ensured customer
satisfaction.
Skills
Addressed customer concerns professionally and resolved service-related
Adaptability
issues.
Advanced
Maintained effective communication with both customers and team members.
Worked efficiently under pressure while providing friendly and attentive Fast Learning
service. Advanced
Duty Free Sales Consultant Oct 2025 - Dec 2025 Attention to Detail
Airport Duty Free Prague, CZ, Czechia Advanced

Assisted international customers in selecting products based on their needs AI Productivity
and preferences. Tools Expert
Delivered professional customer service in a fast-paced airport environment.
Answered customer questions and provided accurate product information. Problem Solving
Resolved customer requests professionally while maintaining a positive Expert
shopping experience.
Worked collaboratively with the team to ensure smooth daily operations. Written
Communication Advanced

Customer Support
Advanced

Customer Service
Education Proficient

International and diplomatic relationships - Bachelor's Degree Figma
VSE Proficient
2025 - 2026 Czechia
Canva
Academic Summer Program (English-medium) Proficient
LCC International University Gemini
2023 - 2023 Lithuania Expert
High School Diploma ChatGPT
Lyceum Expert
2014 - 2025 Ukraine
Notion
Proficient

Google Sheets
Intermediate

Google Docs
Proficient

Microsoft Excel
Proficient

CRM Systems
Proficient

Languages
Russian
Native

Ukrainian
Native

English
Intermediate

Interests
Fitness and strength training
Technology and AI tools
Learning new software and digital
platforms
Personal development
International communication and
languages
Traveling and exploring different
cultures