Boluwatife

BOLUWATIFE OJENIYI
Cus t omer Suppor t Spec i al i s t

CONTACT PROFILE SUMMARY
[open contact info](look above in the "contact info" section) Customer Support Specialist with 2+ years of experience in client
communication, issue resolution, and cross-team coordination.
@oluwatifeh13
Skilled in managing customer inquiries, handling multiple requests,
[open contact info](look above in the "contact info" section)
resolving issues efficiently, and maintaining high customer
satisfaction in fast-paced environments.

WORK EXPERIENCE
EDUCATION
2023 - 2025
Fidels Partner SEP 2025 - JUNE 2026

MOSHOOD ABIOLA POLYTECHNIC Customer Support Specialist
Diploma in Business Administration Handled customer inquiries across live chat, and tickets in iGaming
environments.
Assisted players with registration, login, account verification,
deposits, withdrawals, bonuses, and gameplay-related inquiries.
Maintained and followed internal documentation and support
SKILLS guidelines to ensure consistent service quality.
Assisted with VIP or high-value player inquiries by ensuring fast,
Strong Communication Skills accurate, and personalized support.
Live Chat & Helpdesk Support Handled bonus, promotion, cashback, and gameplay-related
questions in line with company policies and terms.
Strong attention to detail
Coordinated with Antifraud, Loyalty, Payments, and Operations
CRM tools & Smartico teams to resolve issues efficiently.
Microsoft Office (Word, Excel)
Troubleshooting KemzyBell Company DEC 2024 - AUG 2025
Multitasking Customer Support Representative
Problem solving Managed customer communication across multiple channels,
Critical & Analytical thinking ensuring timely resolution and maintaining strong client
relationships.
Knowledge of AI and Usability
Assisted customers with product inquiries, provided
Fast typing and speed recommendations, and resolved concerns to ensure positive
Issue Escalation & Follow-Up experiences and customer satisfaction.
Identified and resolved customer issues while coordinating with
internal teams to ensure efficient and effective solutions.
Maintained organized product displays and inventory records,
LANGUAGES contributing to efficient store operations and stock management.
Collaborated with cross-functional teams to escalate and resolve
English: Native Speaker
complex customer cases.