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Work experience

Customer support representative

from 12.2025 to now (9 months)
Dicey, Дистанційно (IT)

Provided technical customer support for a cryptocurrency-based online platform, assisting users with account, transaction, and platform-related issues.

Investigated user-reported problems and provided troubleshooting assistance to ensure timely resolution.

Managed customer requests through ticketing systems, documenting issues and tracking resolutions.

Assisted users with cryptocurrency transactions, account procedures, platform features, and service-related inquiries.

Performed website testing to identify bugs, usability issues, and functionality inconsistencies.

Reported technical issues with detailed descriptions, steps to reproduce, and relevant information for internal teams.

Collaborated with Product, Technical Support, and other departments to investigate issues and improve platform performance.

Provided feedback on user experience improvements and helped enhance overall platform quality.

Casino Promo manager

from 09.2025 to 12.2025 (4 months)
GG.bet, Дистанційно (IT)

Key Responsibilities

Created and managed casino promotions, bonuses, and special offers in accordance with predefined templates and business requirements.

Configured, updated, and maintained promotional content using the CMS.

Prepared and launched promotional campaigns, ensuring accurate implementation of bonus mechanics and promotional terms.

Collaborated with cross-functional teams to coordinate promotional activities and resolve operational issues.

Managed internal tickets related to promotions, content updates, and platform functionality.

Monitored promotional setups to ensure accuracy and a seamless user experience.

Customer support representative

from 02.2024 to 08.2025 (1 year 7 months)
GGbet.ua, Дистанційно (IT)

Provided customer support via live chat and phone, resolving account, payment, and platform-related issues.

Investigated and troubleshot customer-reported technical and account issues, ensuring timely resolution.

Managed customer requests through a ticketing system, documenting cases and tracking issue resolution.

Collaborated with cross-functional teams, including Technical Support, Payments, Risk, and Product, to resolve complex incidents.

Assisted users with account verification, payment processing, platform functionality, and promotional inquiries.

Identified recurring customer issues and escalated bugs or technical problems to the appropriate teams.

Delivered clear and professional communication while maintaining high customer satisfaction.

Worked in a fast-paced environment, prioritizing multiple cases and meeting service level agreements (SLAs).

Education

Національний універститет "Львівська політехніка"

Туризм, Львів
Higher, from 2014 to 2019 (5 years)

Knowledge and skills

• MS Excel
• CMS
• BackOffice
• Користувач ChatGPT
• Уміння працювати в режимі багатозадачності
• MS PowerPoint
• TradingView
• MetaTrader
• Комунікабельність
• Здатність до навчання
• Доброзичливість
• Чесність
• Неконфліктність

Language proficiencies

• English — average
• Ukrainian — fluent
• Polish — beginner