Contact information

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Work experience

Career break

from 10.2025 to 08.2026 (11 months)
Working on a personal project

Customer Success and Sales Manager

from 03.2024 to 10.2025 (1 year 8 months)
Zero One Design, Харків (Дизайн)

○ Managed high-value UpWork accounts, ensuring 100% client satisfaction and retention.
○ Expanded international client base and consistently achieved all sales targets.
○ Managed full-cycle sales from lead generation to closing deals.

International Sales Manager

from 01.2021 to 01.2022 (1 year)
Faeton, Харків (IT)

○ Negotiated and finalized contracts focusing on profitability and long-term business growth.
○ Conducted market research to capitalize on new opportunities in emerging markets.
○ Delivered persuasive product presentations to international partners.

Freelance Sales Coordinator

from 02.2020 to 03.2024 (4 years 2 months)
Freelance, Харків (IT)

○ Specialized in technical outsource services (Shopify, Magento, WordPress, Laravel).
○ Communicated with clients, prepared project estimations, and closed deals

Education

Kharkiv National University of Economics

Management and Marketing, Master of Business Administration (MBA), Харків
Higher, from 2019 to 2025 (6 years)

○ Specialized in International Business Strategy and Management (English-taught).

Knowledge and skills

• Client Retention
• Relationship Building
• Upselling
• Stakeholder Management
• CRM
• Conflict Resolution
• Contract Negotiation
• Strategic Prompt Engineering
• Workflow Automation
• Data-Driven Decision-Making
• Market Research
• Sales Conversion Analysis
• Performance Tracking

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — average