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Customer support representative
- Age:
- 19 years
- City of residence:
- Zhytomyr
- Ready to work:
- Remote
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The job seeker has provided: Phone numberEmail
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You can get this candidate's contact information from https://www.work.ua/resumes/19741984/
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WORK EXPERIENCE
Call Center Operator • Zhytomyr, Ukraine • "Strong call"
Sep 2024 — Apr 2025
• Conducted high-volume outbound cold calling (300-500 contacts
daily), maintaining high energy and focus.
• Worked with CRM systems and auto-dialers: updated client cards,
logged call statuses, and managed lead data.
• Successfully handled objections, kept clients engaged, and guided
them through necessary processes.
• Trained resilience and emotional intelligence by communicating with a
wide variety of customers.
Sales Assistant • Zhytomyr, Ukraine • Supermarket "TRASH! ТРАШ!"
Feb 2026 — Jul 2026
• Provided high-quality customer service, efficiently handling cash register
operations and store layout tasks.
• Successfully resolved customer complaints (e.g., pricing discrepancies)
using de-escalation techniques and a calm, polite approach.
• Mentored and onboarded new staff members, helping them adapt to
the workflow without emotional pressure.
• Collaborated closely with the team and management during high-
traffic hours to ensure smooth store operations.
Pizzaiolo • Zhytomyr, Ukraine • Pizzeria "PizzaDay"
Oct 2025 — Dec 2025
PROFILE
Structural and calm Customer Support Specialist focused on effective
problem-solving. Have practical experience in high-volume customer
communication, with a proven ability to maintain composure in stressful
situations and explain complex things in simple terms. Highly adaptable
fast learner with strong PC skills. Seeking an entry-level
Technical/Customer Support role to build a long-term career in IT.
SKILLS
• Customer Support: Conflict resolution & De-escalation, Objection
handling, Empathy, Stress resistance.
SOFIIA • Technical Skills: Windows 11 Pro advanced user, Basic Troubleshooting
(network/browser diagnostics), Screen-sharing remote assistance.
DAVYDOVA • Tools: CRM systems, Auto-dialers, MS Office (Excel formulas, formatting)
& Google Workspace.
• Workflow: Multitasking in fast-paced environments, Team collaboration,
Mentoring newcomers.
EDUCATION
CONTACTS
Zhytomyr Cooperative Professional College of Business and Law
[open contact info ](look above in the "contact info" section)
Sep 2022 – Jun 2026
Zhytomyr, Ukraine (Remote)
• Professional Junior Bachelor in Law
Telegram: @sunlliz • Achievement: 2nd place in the college Olympiad for proficiency in
office software (Apr 2025).
[open contact info ](look above in the "contact info" section)
Call Center Operator • Zhytomyr, Ukraine • "Strong call"
Sep 2024 — Apr 2025
• Conducted high-volume outbound cold calling (300-500 contacts
daily), maintaining high energy and focus.
• Worked with CRM systems and auto-dialers: updated client cards,
logged call statuses, and managed lead data.
• Successfully handled objections, kept clients engaged, and guided
them through necessary processes.
• Trained resilience and emotional intelligence by communicating with a
wide variety of customers.
Sales Assistant • Zhytomyr, Ukraine • Supermarket "TRASH! ТРАШ!"
Feb 2026 — Jul 2026
• Provided high-quality customer service, efficiently handling cash register
operations and store layout tasks.
• Successfully resolved customer complaints (e.g., pricing discrepancies)
using de-escalation techniques and a calm, polite approach.
• Mentored and onboarded new staff members, helping them adapt to
the workflow without emotional pressure.
• Collaborated closely with the team and management during high-
traffic hours to ensure smooth store operations.
Pizzaiolo • Zhytomyr, Ukraine • Pizzeria "PizzaDay"
Oct 2025 — Dec 2025
PROFILE
Structural and calm Customer Support Specialist focused on effective
problem-solving. Have practical experience in high-volume customer
communication, with a proven ability to maintain composure in stressful
situations and explain complex things in simple terms. Highly adaptable
fast learner with strong PC skills. Seeking an entry-level
Technical/Customer Support role to build a long-term career in IT.
SKILLS
• Customer Support: Conflict resolution & De-escalation, Objection
handling, Empathy, Stress resistance.
SOFIIA • Technical Skills: Windows 11 Pro advanced user, Basic Troubleshooting
(network/browser diagnostics), Screen-sharing remote assistance.
DAVYDOVA • Tools: CRM systems, Auto-dialers, MS Office (Excel formulas, formatting)
& Google Workspace.
• Workflow: Multitasking in fast-paced environments, Team collaboration,
Mentoring newcomers.
EDUCATION
CONTACTS
Zhytomyr Cooperative Professional College of Business and Law
[
Sep 2022 – Jun 2026
Zhytomyr, Ukraine (Remote)
• Professional Junior Bachelor in Law
Telegram: @sunlliz • Achievement: 2nd place in the college Olympiad for proficiency in
office software (Apr 2025).
[
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The candidate's resume is posted at https://www.work.ua/resumes/19741984/