Giorgi

GIORGI VIBLIANI
CUSTOMER SUPPORT SPECIALIST | ENGLISH-LANGUAGE EMAIL AND TICKET SUPPORT
Vinnytsia, Ukraine | Remote | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) | Open to remote employment, contractor and service-agreement arrangements
PROFESSIONAL SUMMARY
Customer Support Specialist with more than two years of experience providing English-language L1 support to Vinted users through email, tickets and live chat. Experienced in understanding customer problems, providing clear written explanations and applying documented procedures and service rules. Additional experience in web-development project coordination and independent e-commerce operations is supported by self-directed programming practice with APIs, SQL and Browser Developer Tools. Seeking a remote Customer Support or entry-level Product Support role within a SaaS product team.
CORE SKILLS
Customer Support | English-Language User Support | Email and Ticket Support | Live Chat Support | Written Customer Communication | Customer Issue Resolution | Process Adherence | Knowledge Base Use | Requirements Clarification | Task Prioritization | Team Coordination | Conflict Resolution | Product Data and Spreadsheet Analysis
PROFESSIONAL EXPERIENCE
INDEPENDENT E-COMMERCE STORE | PROM.UANov 2025 - Present
E-commerce Store Owner
• Independently prepared, configured and launched a Prom.ua store on 10 May 2026, establishing catalogue, supplier-feed, pricing and order workflows.
• Handle customer inquiries, orders, deliveries, returns and supplier communication, providing clear updates and resolving practical order issues.
• Maintain a catalogue of approximately 5,000 products using XML/YML feeds and work with product data, pricing, markups, commissions and margins.
• Track sales, costs, marketplace charges, refunds and delivery-related expenses in Excel; achieved Prom.ua Top Seller status and 100% positive customer feedback as of July 2026.
HELPWARE | VINTED PROJECTSep 2023 - Oct 2025
L1 Customer Support Specialist
• Provided English-language L1 support to Vinted users through email, tickets and live chat for more than two years.
• Reviewed customer messages to understand the underlying problem and provided clear, practical written explanations while following service rules.
• Handled cases through Ticketron and internal support systems, using Confluence to apply documented procedures consistently.
• Collaborated with colleagues through Slack and Microsoft Teams and used Google Workspace and Excel in daily support operations.
ADDITIONAL EXPERIENCE
WEB DEVELOPMENT COMPANY, CONFIDENTIALMar 2023 - Aug 2023
Project Manager
• Communicated with clients and coordinated an eight-person web development team.
• Clarified client requirements, translated them into assigned tasks, prioritized work and monitored deadlines.
• Reviewed completed work, organized team meetings and provided progress reports to clients.
• Resolved project blockers and workplace conflicts to maintain clear project execution.
METAL PRODUCTS COMPANY, CONFIDENTIALMar 2022 - Feb 2023
Warehouse Manager
• Managed the daily operations of a metal products warehouse and coordinated two employees.
• Oversaw receiving, dispatch, stock records, inventories, documentation and communication with customers and suppliers.
• Used 1C for warehouse administration and inventory records.
• Set work priorities, monitored task completion and resolved operational issues.
TOOLS AND TECHNICAL LITERACY
Support and Documentation: Ticketron, internal support systems, Confluence
Communication and Productivity: Slack, Microsoft Teams, Google Workspace, Microsoft Excel
E-commerce and Data: Prom.ua, XML/YML, product data, pricing and margin analysis, 1C
Self-Directed Programming Practice: HTML, CSS, JavaScript, React, Vue, Git, APIs, JSON, SQL, Browser Developer Tools
TECHNICAL LEARNING
• Built and consumed APIs in self-directed practice projects by reading documentation, sending requests, handling JSON responses and integrating APIs into applications.
• Practiced SQL queries and data operations, including SELECT, WHERE, JOIN, INSERT and UPDATE.
• Used Browser Developer Tools to inspect logs and investigate front-end behavior; developed practice projects with HTML, CSS, JavaScript, React, Vue and Git.
LANGUAGES
English: Fluent, professionally used in customer support
Ukrainian: Fluent | Russian: Fluent
EDUCATION
Completed Secondary Education | Georgia