Contact information

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Work experience

Project-менеджер

from 12.2024 to now (1 year 9 months)
X24 (IT)

Senior Account Manager

from 10.2015 to 12.2024 (9 years 3 months)
Zakupivli.Pro, Київ (IT)

-customer retention and working with feedback (maintained a 96% client retention rate from 2022 to 2024)
-upselling (achieved a 23% conversion rate of clients from monthly to annual packages from 2022 to 2024 )
-invoicing and payment control, preparation analytics for clients
-coordination with the development team to implement functional updates (7 updates in 2024)
-writing manuals for users (сreated short video tutorials for suppliers, allowing account managers to save 77% of the time previously spent on supplier interactions)
-training and onboarding of new team members (2 team members are performing successfully in our department)

Project-менеджер

from 09.2011 to 06.2012 (10 months)
БМС Техно, ТОВ, Київ (IT)

Управління проєктами IT-аутсорсингу

Education

Національний Авіаційний Універсистет

Управління проєктами, Київ
Higher, from 2010 to 2011 (1 year)

Магістр з управління проєктами

Національний Авіаційний Університет

Інформаційні технології, Метрологія та вимірювальна техніка, Київ
Higher, from 2006 to 2010 (4 years)

Бакалавр з Метрології

Additional education and certificates

IT Project Management, IAMPM

2026, 4 місяці

Knowledge and skills

• Scrum
• Scrumban
• Agile
• Software Development Life Cycle
• Jira
• Trello
• ClickUp
• MS Project
• Project coordination
• Project life cycle
• IT project management
• Stakeholder management
• Team management
• Teamwork
• Risk management
• Communicability
• MS Office
• Google Sheets

Language proficiencies

English — above average