Priscilla

PRISCILLA OKONKWO
SALES DEVELOPMENT | CUSTOMER SUCCESS | ACCOUNT MANAGEMENT
Enugu, Nigeria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram: @prischika58

PROFESSIONAL SUMMARY
Customer-facing sales and support professional with experience handling up to 40 customer calls per day,
identifying customer needs, recommending suitable products, managing account and payment enquiries, and
following up to support customer satisfaction and repeat business. Familiar with HubSpot, Zoho, Microsoft Excel
and Word, with a B.Sc. in Accountancy and fluent English communication skills. Brings a service-led, organised
approach to customer engagement and is ready to apply these strengths in an SDR or sales-focused role.

CORE SKILLS
Customer Engagement & Phone Support • Needs Discovery & Product Recommendations • Customer Follow-up
• Relationship Building & Retention • Complaint Resolution • Account & Payment Queries • Sales Support •
Customer Record Management • HubSpot • Zoho • Microsoft Excel & Word • Google Meet

PROFESSIONAL EXPERIENCE
Customer Support and Sales Representative | Jedik LTD, Enugu
2020 – 2022
Handled up to 40 customer calls daily, responding to enquiries, providing order updates and addressing
complaints professionally.
Identified customer needs and recommended suitable products to support sales activity and customer
satisfaction.
Followed up with customers to provide updates, maintain engagement and encourage repeat business.
Resolved customer concerns calmly and constructively, helping protect customer relationships.
Maintained accurate customer records in company systems to support continuity and efficient follow-up.
Accountant | Good Shepherd Hospital, Asaba, Nigeria
2024 – 2025
Managed customer account and payment enquiries, explaining processes clearly to clients and stakeholders.
Investigated payment discrepancies and followed up on outstanding balances through to resolution.
Used Excel to organise information and maintained accurate, confidential financial and customer records.
Supported day-to-day administrative and financial operations with attention to accuracy and deadlines.

EDUCATION & CERTIFICATION
B.Sc. Accountancy | Enugu State University of Science and Technology, 2024
120-Hour Professional TEFL Certificate | TEFL Professional Institute

TOOLS & LANGUAGES
Tools: HubSpot, Zoho, Zendesk, Microsoft Excel, Microsoft Word, Google Meet
Language: English — Fluent

PRISCILLA OKONKWO | PROFESSIONAL CV