Priscilla

CUSTOMER SERVICE SPECIALIST | CUSTOMER SUPPORT |
CLIENT RELATIONS

PRISCILLA OKONKWO

CONTACT PROFILE SUMMARY
@prischika58 Customer-focused professional with 2+ years of experience in sales,
[open contact info](look above in the "contact info" section) accounting, and customer-facing roles. Skilled in customer
communication, problem-solving, handling enquiries, record keeping,
[open contact info](look above in the "contact info" section)
and administrative support. Known for professionalism, accuracy,
Enugu, Nigeria
patience, and the ability to learn new tools quickly. Strong team player
with a proven ability to adapt to changing priorities and maintain
EDUCATION excellent service standards. Committed to building positive customer
relationships and supporting smooth day-to-day business operations.
2024
Confident in handling multiple responsibilities while maintaining
ENUGU STATE UNIVERSITY
attention to detail and delivering reliable support.
B.Sc Accountancy

SKILLS WORK EXPERIENCE
Client Communication
Jedik LTD 2025-2026
Customer Inquiry Handling
Sales Representative
Ticket Management Systems
Issue Escalation Process Assisted customers with enquiries, product information, order
updates, and general support requests.
Response Time Optimization
Built positive customer relationships through clear communication,
Customer Satisfaction Focus patience, and professional service.
Complaint Resolution Skills Supported sales activities by identifying customer needs and
Active Listening Techniques recommending suitable products or services.
Handled customer complaints and resolved issues promptly to
Cross-Team Collaboration
maintain satisfaction and trust.
Follow-Up Coordination
Maintained accurate customer records, sales information, and
CRM Tools Management follow-up details using company systems.
Remote Support Assistance Followed up with prospective and existing customers to support
Service Documentation sales and repeat business.
Worked with team members to meet customer needs and achieve
daily sales targets.

Good Shepherd Hospital — Asaba, Nigeria 2024-2025
CERTIFICATE
Accountant
120-HOUR PROFESSIONAL TEFL
CERTIFICATE
Communicated with clients and stakeholders regarding payments,
TEFL PROFESSIONAL INSTITUTE —
accounts, and enquiries.
TEACHER RECORD
Resolved payment discrepancies and followed up on outstanding
issues.
Maintained accurate financial and customer records.
LANGUAGE Used Excel and digital tools to organize information and complete
tasks accurately.
English (Fluent C+) Assisted customers with account-related questions and provided
clear information on payment processes.
Followed up with clients to confirm payments, resolve concerns,
REFERALS and maintain positive relationships.
Available on request Supported daily administrative and financial tasks while ensuring
accuracy, confidentiality, and timely completion.