Мария

MARIIA VDOVYCHENKO
[open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • Krakow, Poland

EXPERIENCE
Agency Owner & Content Lead 2023 — Present
Managed end-to-end operations for an independent content agency, specializing in social media growth,
audience engagement, and creator branding.
Designed and executed end-to-end content strategies, including visual planning, scripting, and
filming
Developed targeted advertising and cross-promotional campaigns to boost overall channel reach
and retention
Managed account growth and directly handled high-volume audience interactions to maintain client
retention
Oversee operational budgets, workflow scheduling, and performance analytics
Technologies: Content Strategy, SMM, Ad Campaigns, Direct Sales, Visual Planning, Video Production
Content & Chat Operations Specialist, Dating Agency 2022 — 2023
Managed high-volume customer communications and interactive account messaging
Implemented persuasive communication strategies to maximize user engagement and conversion
Maintained detailed user profiles and tailored interaction flows to improve customer satisfaction
Technologies: Direct Communication, Account Management, CRM, Customer Engagement
Customer Support Operator, Vodafone 2021 — 2022
Handled incoming customer inquiries via phone and chat, resolving service and technical issues
efficiently
Maintained high service quality standards and met strict daily performance metrics (KPIs)
Consulted clients on telecommunication products, tariffs, and promotional offers
Technologies: Telecommunications, Customer Support, CRM Systems, Active Listening, Conflict Resolution

EDUCATION & CERTIFICATIONS
Social Media Marketing (SMM) Specialist, WebPromoExperts
Comprehensive training in social media strategy, content planning, targeted advertising, and
analytics
Practical application of content creation techniques, visual storytelling, and audience engagement
practices

SKILLS
Strategy & Management: Content Planning, SMM, Agency Operations, Campaign Strategy, Account
Management
Creative & Technical: Video Shooting & Editing, Visual Layout Design, Direct Sales, Copywriting
Soft Skills: High-Volume Communication, Negotiation, Problem Solving, Time Management