Крістіна

WORK EXPERIENCE

Sales consultant
Advising customers and assisting in the selection of products.
Providing information about the range and characteristics of
products.
Dealing with customer inquiries and resolving issues.
Maintaining order and an attractive appearance of the sales floor.
Working in a team and ensuring quality customer service.

Support Manager

KRISTINA iGaming Support Manager (6 months)
Processing player requests in chats and tickets.

HRADOMSKA Providing advice on deposits, withdrawals, bonuses, verification
and other issues.
Checking and adhering to internal service quality standards.
Working with internal documentation and CRM systems.
Resolving non-standard situations and transferring complex
requests to the appropriate support levels.
Compliance with KP I and established standards of
communication with players.

QA Manager
Monitoring and improving the quality of the iGaming support
PERSONAL INFORMATION team (21 months)

Reviewing managers' chats and tickets against established standards.
I have been working in the iGaming industry for
Conducting 1-on-1 calls and providing detailed feedback.
over 2 years and have experience in sales, Analyzing errors and identifying areas for improvement.
customer support, quality control and service Developing and updating workflows, instructions, and training
process development. I have experience working materials.
with players, analyzing service quality and Assisting managers in improving communication quality and
improving the support team. meeting KPIs.
Monitoring team performance and working to improve overall
support quality.
PROFESSIONAL SKILLS Training new managers.

I am fluent in Ukrainian and Russian, English
is at level B2.
I am able to work effectively in a team and
EDUCATION
interact with colleagues.
Punctual, responsible and disciplined.
Creative, proactive and development-
oriented.
Vinnytsia State Pedagogical University named
Ready to develop and learn. after Mykhailo Kotsiubynskyi
Bachelor 2020-2024
CONTACTS Specialty 061 Journalism

Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Telegram: @charflesh

HOBBIES AND INTERESTS

I am a creative person who loves to draw and be creative in my free
time. I am interested in art and love to develop my creative skills.