Fedir

FEDIR BLANAR
Sales & Customer Success Professional | Account Manager

PROFESSIONAL SUMMARY
Sales, customer relations, and operations professional with 15+ years of experience. I help businesses grow, build
long-term client relationships, and lead teams. Background covers sales leadership, account management,
customer service, business operations, and automotive service management. Seeking remote or international
opportunities in Customer Success, Account Management, Business Development, Sales, or Operations.

PROFESSIONAL EXPERIENCE
Shop Manager / Co-Founder
Top Line Auto Repair | Automotive Industry & Auto Business
Fedir Blanar August 2025 — May 2026 (10 months)
Customer Success / Account Manager
• Managed daily operational processes and customer interactions.
• Organized and coordinated work schedules, order fulfillment, and service delivery.
CONTACTS • Conducted client negotiations, handled inquiries, prepared commercial proposals, and resolved conflicts.
• Developed and maintained long-term customer relationships, increased satisfaction, and retained repeat clients.
Albania • Managed vendor communication, coordinated purchasing, and controlled timely deliveries.
[open contact info](look above in the "contact info" section) • Coordinated team work, monitored task completion, and optimized workflows.
[open contact info](look above in the "contact info" section) • Controlled work quality and ensured compliance with established procedures and standards.
WhatsApp / Telegram: • Contributed to business growth through client base development and improved service quality.
[open contact info](look above in the "contact info" section)
Sales Manager
[open contact info](look above in the "contact info" section)
Success Motors Tulsa | Automotive Industry & Auto Business
Open to remote / international March 2023 — January 2025 (1 year 11 months)
• Managed the full sales cycle of 250+ vehicles per year — from inventory planning to deal closing and vehicle delivery.
LANGUAGES • Developed and implemented new sales strategies that improved team efficiency by 20%.
English — C2 (Proficient) • Created and executed sales plans, monitored KPIs, and achieved business targets.
• Built and maintained long-term relationships with repeat customers and increased client satisfaction.
Ukrainian — Native
• Conducted negotiations with clients and partners, prepared and concluded contracts.
Russian — Native
• Worked closely with the service department to ensure timely vehicle preparation and delivery.
CERTIFICATIONS • Analyzed the market, competitive environment, and consumer demand to identify new opportunities.

EF SET English Certificate Head of Sales Department
Ki-Wi Com, Kyiv, Ukraine
72/100 — C2 Proficient January 2021 — March 2023
August 2025 • Expanded the dealer network by 50+ locations / 70+ dealers; contributed to 3x sales growth.
• Organized training programs for distributors.
KEY QUALITIES
Head of Sales Department
• Decisiveness Electrum | Retail Trade
• Organization February 2010 — January 2020 (10 years)
• Independence
• Led a team of 10 employees and coordinated their work to achieve strategic company goals.
• Developed and implemented sales strategies that delivered 9x sales volume growth over 10 years.
• Creative problem-solving
• Built a partner network and established cooperation with 300+ retail outlets.
• Ability to work under pressure
• Planned and ran marketing and promotional campaigns that contributed to 300% revenue growth.
CORE STRENGTHS • Designed and optimized logistics plans and distribution channels.
• Optimized workflows and introduced new approaches to improve team efficiency.
• Sales Leadership
• Managed the team under high workload and adapted business processes to market changes.
• Account Management
• Business Development EDUCATION
• Customer Success
Bachelor's Degree in Economics | Business / Managerial Economics
• Team Leadership Donetsk National University of Economics and Trade named after Mykhailo Tugan-Baranovsky
• Business Negotiation September 2005 — July 2009
• Service Operations
• Vendor Coordination

Resume • Fedir Blanar • Customer Success / Account Manager