Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19957867/

Work experience

Customer support representative

from 01.2026 to 05.2026 (5 months)
Uniwell, Дистанційно (Краса, фітнес, спорт)

Assistedі clients with prompt and effective resolution of inquiries.
Helped maintain high levels of customer satisfaction through timely support.
Provided solutions to client issues in a professional manner.
Executed verification and moderation of AI-generated responses to ensure
accuracy and quality.
Monitored product updates and new releases to support team awareness.
Provided constructive feedback and innovative suggestions aimed at
improving product offerings and elevating user experience.
Assisted clients in achieving fitness goals through personalized training
programs.
Supported team members in maintaining a positive and motivating
environment.
Contributed to the development of engaging online fitness content
Processed customer refund and cancellation requests in line with company policies

Tracking manager

from 04.2025 to now (1 year 6 months)
Fox Carriers, Дистанційно (Транспорт, логістика)

Monitored and tracked daily shipments across the US.
Maintained constant communication with drivers.
Resolved delays, and route deviations.
Coordinated between dispatchers, drivers, and customers.
Ensured high service performance and deadline compliance.
Experience working with CRM and TMS platforms.
Familiar with logistics documentation, including BOL and PODR.

Education

Ivan Franko National University of Lviv

Foreign Languages, Львів
Higher, from 2022 to 2026 (4 years)

Specialist in Two Foreign Languages and Literature (English and German)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Attentiveness
• Ability to quickly learn new information
• Ability to work in multitasking mode
• Effective communication
• Zendesk
• Стресостійкість
• Deadline management

Language proficiencies

• English — above average
• German — average
• Ukrainian — fluent