Ольга

OLHA
KUDRIA
BUSINESS OPERATIONS
MANAGER | OPERATIONS |
PROJECT MANAGEMENT

PROFESSIONAL PROFILE

Business Operations professional with 9+ years of experience across IT, financial services, real estate,
education, and other industries.
Experienced in working directly with business owners and senior executives, coordinating teams and internal
operations, building and improving workflows, monitoring task execution, and managing CRM systems,
documentation, reporting, contractors, and international partners.
Strong ability to bring structure to complex and fast-moving environments, coordinate multiple priorities
simultaneously, and ensure effective collaboration across different business functions.

CONTACT PROFESSIONAL EXPERIENCE
INFORMATION StudyGRI | Apr 2025 - Present
Email: Business Operations / Operations & Executive Support
[open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Location: Kyiv, Ukraine
Coordinate day-to-day business operations and collaboration across
Sales, Client Service, Finance, Marketing, and Partnerships.
Work directly with the company owner, providing operational and
executive support on management and strategic tasks.
Coordinate internal workflows and monitor task execution across the
team.
Manage CRM processes, including workflow structuring, task
assignment and tracking, and client data management.
Develop and systematize internal processes, areas of responsibility, KPIs,
and operational tracking systems.
Coordinate the client handover process between Sales and Client
Service.
Monitor contracts, invoices, payments, and other operational
documentation.
Communicate with international schools, universities, and business
partners.
Coordinate partnership projects and communication with international
educational institutions.
Organize and coordinate educational webinars and marketing projects.
Work with Tilda, SendPulse, Canva, Zoom, Telegram, and CRM systems.
Coordinate registrations, automated communications, and post-
campaign follow-ups.
Support recruitment, onboarding, and organization of new employees.
Prepare business correspondence in Ukrainian and English.
Coordinate administrative and financial operations.
Manage multiple operational, client-related, and project-based tasks
simultaneously.

Помічник зі
- Допомога бухгалтера
збору необхідної інформації та підготовка бюджетних

EDUCATION PROFESSIONAL EXPERIENCE
East European University
Management | Kyiv, 2018 Monitoring-GPS
Dnipro National University of Railway Business Assistant | Apr 2024 – Feb 2025
Transport Supported the CEO in management and operational activities.
Philology and Translation | Dnipro, Coordinated internal workflows and communication between
2014 employees.
Prepared and processed internal documentation.
LANGUAGES Maintained administrative and accounting records.
Ukrainian — Native Prepared reports and analytical materials.
English — Upper-Intermediate Monitored task execution and follow-up.
Organized and coordinated business meetings.
PROFESSIONAL SKILLS Supported recruitment and onboarding of new employees.
Business Operations • Project
Coordination • Process Management • Spike Brokers
CRM • Team Coordination • KPI & Business Assistant | Oct 2023 – Apr 2024
Reporting • Business Communication • Supported the CEO in operational and management matters.
Partnership Management • Client Coordinated internal workflows and cross-functional communication.
Service • Documentation • Recruitment Prepared documents, reports, and operational records.
& Onboarding • Webinar & Event Communicated with employees and different business functions.
Management • Administrative Monitored task execution and day-to-day assignments.
Management Assisted in resolving workplace and operational issues.

NeXa Mortgage
Assistant to the CEO | Nov 2022 – Nov 2023
Managed and coordinated the CEO's schedule and daily agenda.
Coordinated meetings and internal communications.
Supported recruitment and candidate selection.
Provided administrative and organizational support to the CEO.
Coordinated the execution of ongoing tasks and assignments.

Status Finance
Assistant to the CEO | Apr 2021 – Aug 2022
Managed and coordinated the CEO's schedule.
Organized meetings, business trips, and corporate events.
Prepared business documents, reports, and presentations.
Coordinated communication between departments.
Managed business correspondence.
Monitored the execution of the CEO's assignments.
Supported recruitment and onboarding of new employees.
Provided organizational and administrative support to the CEO.
Managed social media activities.

Varteq IT
Assistant to the CEO | May 2019 – Feb 2020
Provided organizational and administrative support to the CEO.
Coordinated internal workflows and business communication.
Managed internal documentation.
Organized meetings and coordinated day-to-day tasks.

Business Reality
Assistant to the CEO | Nov 2016 – May 2019
Provided organizational and administrative support to the CEO.
Coordinated internal workflows and communication.
Prepared and processed business documentation.
Monitored task execution.
Organized meetings and handled day-to-day operational matters.