Contact information

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Work experience

Private Driver / Transportation Services

from 03.2025 to 06.2026 (1 year 4 months)
Self-employed / Private Employment, Львів (Транспорт, логістика)

- Provided private passenger transportation and individual transportation services.
- Communicated directly with clients regarding schedules, routes, pickup times, and individual requests.
- Planned routes and adjusted travel arrangements according to traffic conditions and changing circumstances.
- Managed unexpected situations during trips and quickly found practical solutions.
- Ensured punctuality, safety, and a professional level of service.
- Assisted clients with luggage and other transportation-related needs.
- Monitored vehicle condition and ensured readiness for scheduled trips.
- Worked independently and took full responsibility for completing transportation tasks on time.

Cash Assistance Registrar / Beneficiary Support Specialist

from 03.2022 to 12.2024 (2 years 10 months)
Right to Protection Charitable Foundation, Львів (Неприбуткові, благодійні та громадські організації)

- Registered internally displaced persons for financial assistance programs and ensured accurate data entry.
- Provided clear consultations regarding program requirements, eligibility criteria, registration procedures, and next steps.
- Handled a high volume of inquiries while maintaining professional and respectful communication.
- Resolved difficult and conflict situations while remaining calm and solution-oriented.
- Verified information and ensured compliance with established procedures and program requirements.
- Prepared reports and maintained accurate records of completed work.
- Worked according to internal policies, confidentiality requirements, and the organization’s Code of Conduct.
- Cooperated with colleagues to resolve non-standard cases and provide effective support to beneficiaries.

Driver / Operations Assistant

from 12.2019 to 01.2022 (2 years 2 months)
Delta West, Львів (Транспорт, логістика)

- Provided transportation support for the company owner, technicians, workers, equipment, and materials.
- Coordinated daily transportation between job sites, suppliers, and other locations.
- Purchased and collected materials, tools, and components required for ongoing projects.
- Communicated with suppliers and handled operational requests related to materials and transportation.
- Adjusted schedules and transportation plans according to changing project requirements.
- Assisted management with day-to-day operational tasks and urgent requests.
- Supported technicians during preparation and installation work when required.
- Monitored vehicle condition and ensured transportation availability for company operations.
- Worked in a fast-changing environment where punctuality, responsibility, and quick problem-solving were essential.

International Passenger Driver

from 03.2016 to 10.2019 (3 years 8 months)
Private International Transportation, Дистанційно (Транспорт, логістика)

- Provided long-distance international passenger transportation using a Mercedes-Benz Sprinter.
- Planned routes, departure times, stops, and border crossings for international trips.
- Communicated directly with passengers regarding schedules, pickup locations, travel arrangements, and changes.
- Managed passenger payments and transportation-related organizational matters.
- Assisted passengers with loading, organizing, and unloading luggage.
- Handled unexpected situations, delays, route changes, and other issues during international trips.
- Completed border-crossing procedures and maintained necessary travel documentation.
- Monitored road conditions and adjusted routes when necessary.
- Maintained vehicle readiness before and during long-distance journeys.
- Ensured safe, punctual, and customer-focused transportation service.

Education

Lviv State College of Food and Processing Industry, National University of Food Technologies

Accounting
Specialized secondary, from 2013 to 2015 (2 years)

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• Data management
• Understandability
• Adaptability
• Teamwork
• Conflict-free
• Communicability
• Operational CRM
• Good memory
• Honesty
• Responsibility

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

Customer-focused professional with experience in communication, conflict resolution, record keeping, and transportation operations. Strong problem-solving, organizational, and multitasking skills, with B2 English and a practical understanding of drivers, routes, delays, and day-to-day logistics.