Юліанна

YULIANNA DUDLA
JUNIOR CUSTOMER SUPPORT / OUTREACH & COMMUNITY
SPECIALIST
Shyrokyi Luh, Ukraine(Remote) • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

SUMMARY
A motivated professional with experience in independently organizing projects, conducting
partnership negotiations, and written communication. I have practical experience in securing
sponsors, supporting over 40 participants, and working with business partners. I am looking for a
position as a Chat Support Specialist, Customer Support Specialist, or Outreach Specialist. I
guarantee fast response times throughout the day via asynchronous communication, attention to
detail, and the ability to independently resolve non-standard requests.

WORK EXPERIENCE
Founder and Director of a Youth Project | Open Opportunities September 2026 – October 2026
Organization and launch “from scratch”: Independently developed the concept and
implemented a social initiative for over 40 teenagers in the community.
Outreach & Sponsor Relations: Handled business correspondence, engaged partners and
sponsors to secure financial and organizational support, and arranged presentations by external
speakers.
Customer / Student Support: Provided prompt text-based support to participants in chat rooms,
handled common and urgent requests, and fostered a friendly atmosphere and engagement.
Content and Automation: Created and configured Telegram bots to automatically send
notifications, designed visuals in Canva, and organized the database in Google Sheets and
Notion.

Partner Communications Volunteer | EcoPaws June 2026 – July 2026
Partner Communications (B2B Outreach): Conducted written negotiations with potential and
existing project partners via email and messaging apps.
Business Correspondence and CRM: Prepared customized partnership proposals, processed
incoming inquiries, tracked communications, and maintained long-term relationships.

EDUCATION

Lyceum of Shyrokyi Luh
September 2017 - May 2028
School of Resillience
Graduated: July 2026

SKILLS

Communication & Support: Written Customer Support (Chat/Email), Cold & Warm B2B Outreach,
Objection Handling, Partner & Speaker Support, Community Moderation.
Tools & Platforms: Google Workspace (Sheets, Docs, Slides), Notion, Canva, Telegram (Bot
Administration & Config),CRM Systems.
Work Format: Asynchronous Work, Rapid Response Time Throughout the Day, Time
Management, High Autonomy.
Languages:
Ukrainian: Native
English: B2 (Upper-Intermediate — Fluent Written & Spoken Business Communication)
French: Elementary (In progress)