Олексій

OLEKSII TKACH
Technical Operations | AI & Automation

Kharkiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFILE

Operations professional with 8+ years in logistics, team supervision and international freight, plus five
years in retail IT support and technical service sales. Combines hands-on business knowledge with
LLMs, prompt engineering and workflow automation to build practical tools and improve day-to-day
operations.
Built and launched a custom logistics CRM and operations platform with LLM assistance, bringing
shipment records, document workflows, notifications, margins and payroll into one working system.
Brings this experience to technical operations, AI automation, business systems and implementation
roles.

AI AND AUTOMATION

LLMs and prompt engineering Prompt design and refinement with ChatGPT and Claude; translating
business requirements into clear instructions for software development and operational problem-solving.
AI development tools Hands-on use of command-line interfaces (CLI) and Model Context Protocol
(MCP) in AI-assisted workflows.
Workflow automation Process mapping, n8n, API integrations and business logic; connecting
operational tasks, documents and data within repeatable workflows.
Business systems and implementation CRM development, internal tools, workflow optimization,
technical troubleshooting and translating user needs into practical system functionality.

SELECTED PROJECT
Logistics CRM and Operations Platform
Custom web application | Built and launched with LLM assistance
Designed and built a working platform for a logistics company, translating everyday operational needs
into a centralized business system.
Brought shipment and load records, document collection and distribution, and operational notifications
into one workspace.
Implemented margin and payroll calculations alongside shipment workflows, connecting operational
activity with the company's financial calculations.
Used LLM assistance throughout development to turn business requirements into working software
and refine the solution.
Currently developing a second software product.

SOFT SKILLS

Team leadership and mentoring • Communication and negotiation
Problem-solving and conflict resolution • Time management, prioritization and multitasking
Adaptability and composure under pressure • Accountability and attention to detail

TOOLS AND TECHNOLOGIES

ChatGPT • Claude • OpenAI tools • CLI • MCP • n8n • API integrations
Python • SQL • Google Sheets • Microsoft Excel (advanced)

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PROFESSIONAL EXPERIENCE
JONES MOTOR CO
Agency Supervisor | 2023–Present
Support freight brokerage operations, applying logistics experience to improve daily workflows and
operational performance.
Identify and implement technical solutions to streamline logistics processes and reduce repetitive
manual work.
Use operational data, analytics and reporting to evaluate performance and guide workflow
improvements.
LANDSTAR
Agency Supervisor | 2020–2023
Managed and mentored logistics agents, monitored team performance and supported alignment with
operational standards and objectives.
Maintained client relationships, provided shipment updates and adapted services to customer
requirements.
Resolved operational issues and customer concerns while maintaining service quality and supporting
compliance with relevant requirements.
Reviewed team workflows and introduced process improvements to increase operational efficiency.
CONFIDENTIAL COMPANY
Air and Ocean Logistics Coordinator
Coordinated international air and ocean freight, including oversized, hazardous, high-value and urgent
shipments.
Developed transportation solutions through carrier sourcing, freight consolidation and route
optimization.
Balanced shipping costs, service requirements and delivery schedules across complex international
movements.
ELDORADO / CITRUS
IT Technician and Technical Support Specialist | 5 years combined
Configured customer devices and resolved technical setup and usage issues.
Provided hands-on technical support, explained solutions clearly and helped customers use their
equipment.
Recommended and sold additional technical services based on customer needs, combining
troubleshooting with customer service and consultative sales.

EDUCATION
Kharkiv National University of Radio Electronics
Master's Degree | 2008–2014

PROFESSIONAL DEVELOPMENT

Completed training in Claude and practical use of AI tools.

LANGUAGES

Ukrainian — Native • Russian — Native
English — Conversational; reading and writing

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